Estefanny Mendoza
Bay Shore,NY
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
K Sidrane INC
04.2019 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Patient Access Representative
Northwell
11.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Production Assistant Manager
Allegiant Health
04.2017 - 04.2019
- Boosted production efficiency by implementing streamlined processes and optimizing workflows.
- Coordinated shift schedules to maximize staffing effectiveness while minimizing labor costs.
- Evaluated vendor performance regularly, negotiating contracts for better pricing and delivery terms while maintaining quality standards.
- Streamlined operations for increased productivity, enhancing communication between team members.
- Managed budgets effectively, identifying cost-saving opportunities without sacrificing product quality or employee morale.
Production Supervisor
LNK International
05.2012 - 04.2017
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
Education
Bachelor of Science - Business Management
Farmingdale State College
Farmingdale, NY05-2026
Human Resource Certification - Human Resource
Farmingdale State College
Farmingdale, NY05-2026
Associate of Applied Science - Business Administration
Suffolk Community College
Brentwood, NY05-2021
High School Diploma -
Bay Shore High School
Bay Shore, NY05-2012
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Problem-solving
- Strong empathy
Objective:
Human Resources Generalist
Certification
- HIPAA Compliance Certification – Various Providers.
- Ethics in Healthcare Certificate – Various Providers.
President's List
February 21,2025 I was awarded by Farmingdale State College named to the President's List for the fall 2024 Semester. Meeting all the criteria required by the college for high academic achievement.
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Northwell
11.2021 - Current
Customer Service Supervisor
K Sidrane INC
04.2019 - Current
Production Assistant Manager
Allegiant Health
04.2017 - 04.2019
Production Supervisor
LNK International
05.2012 - 04.2017
Bachelor of Science - Business Management
Farmingdale State College
Human Resource Certification - Human Resource
Farmingdale State College
Associate of Applied Science - Business Administration
Suffolk Community College
High School Diploma -
Bay Shore High School
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