Estefanny Sotelo

• Managed patient records using electronic health record systems.
• Coordinated patient appointments and follow-up visits efficiently.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered injections, medications and treatments as directed by the physician.
• Answered phones, scheduled appointments via phone and in person.
• Educated patients on treatment plans and medication instructions.
• Communicated effectively with patients regarding insurance and billing matters.
• Supported front office staff with administrative tasks as needed.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Registered new patients into practice management software program accurately entering demographic information.

• Coordinated patient referrals between healthcare providers and specialists.
• Managed appointment scheduling for patients with various medical professionals.
• Maintained accurate patient records in electronic health systems.
• Communicated effectively with patients regarding referral processes and timelines.
• Collaborated with insurance companies to verify patient eligibility and coverage.
• Assisted in resolving referral issues through effective problem-solving strategies.
• Educated patients on necessary documents required for specialist visits.
• Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
• Reviewed demographic, clinical and insurance information before sending to referred specialists.
• Assisted in the development of referral processes and procedures.
• Answered questions and resolved concerns raised by both patients and specialists.
• Prior Authorization.

Answered customer questions, and addressed problems and complaints in person and via phone.

• Handled complaints from customers by empathetically listening, recording details, and offering solutions.
• Completed frequent walk-throughs the store and directed team members to correct issues impacting store appearance or professionalism.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Handled scheduling for store shifts to achieve adequate staffing.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Prepared staff work schedules and assigned team members to specific duties.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Operated cash register or POS system to receive payment by cash, check and credit card payments, issued receipts and provided change.
• Helped customers find specific products, answered questions and offered product advice.
• Processed sales transactions to prevent long customer wait times.
• Processed refunds for worn, damaged and broken merchandis
• Resolved conflicts between team members in an effective manner.
• Assisted with customers requests to improve satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Processed customer refund requests efficiently and accurately.
• Reviewed transaction records to verify refund eligibility.
• Processed returns and exchanges in accordance with store policy.
• Assisted customers with product selection and purchase decisions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Lottery and Lotto sales and cashed.
• Lottery orders.

• Received and inspected incoming shipments for quality and accuracy.
• Operated pallet jacks to move goods safely.
• Maintained accurate inventory records using warehouse management systems.
• Communicated with vendors regarding order discrepancies or issues.
• Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
• Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
• Maintained a clean and safe work area in compliance with OSHA standards.
• Reviewed work orders to check correctness of deliveries.
• Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
• Updated inventory records to reflect new stock levels.
• Maintained accurate records of incoming deliveries according to established procedures.
• Investigated missing packages and shipments quickly by contacting carriers directly if needed.
• Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
• Routed received merchandise to proper storage areas according to product specifications.
• Compared shipment contents with paperwork to support inventory accuracy and records management.
• Inspected and recorded incoming and outgoing orders for count, damage and dates.
• Making sure all prices from the invoices match with the weekly vendor ad.

• Managed booth operations during events to ensure smooth customer interactions.
• Trained staff on product knowledge and customer service techniques.
• Prepared balance sheets in accordance with gaming standards and internal controls.
• Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Assigned work and monitored performance of project personnel.
• Smiled and greeted customers and resolved issues promptly and courteously to maximize customer service.
• Balancing daily sales, making sure all payments were done correctly, making sure the money match with all the sales each day.
• Make the order change for the week.
• Make payments thru Western Union and Check Free Pay and Cashing checks.
• Help customers with any issues with their bill payments.
• Counting the registers drawers and fill them in daily and declaring them over or short.
• Make the schedule for the operators weekly.
• Filling all paper work that had to be send to the main office daily, weekly and monthly.
• Lottery and Lotto sales and cashed.

• Computed purchases, received and processed cash or debit card payment.
• Money orders, western union, check free pay and cashing checks.
• Provided customer assistance and answered inquiries at the courtesy booth.
• Managed lost and found items, ensuring proper documentation and tracking.
• Maintained cleanliness and organization of the courtesy booth area.
• Trained new staff on operational procedures and customer service standards.
• Balanced cash drawer at the end of each shift.
• Operated cash register to process sales transactions.
• Help customers with any issues with their bill payments.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Helped customers find specific products, answered questions and offered product advice.
• Trained new team members in cash register operation, stock procedures and customer services.
• Verified customer age requirement for alcohol or tobacco purchases.
• Processed sales transactions to prevent long customer wait times.
• Maintained cleanliness and organization of checkout area to enhance customer experience.
• Handled cash, credit, and electronic payments while ensuring security protocols.
• Greeted customers and answered any questions they had about the store's products and services.
• Helped customers find specific products, answered questions, and offered product advice.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Trained new team members in cash register operation, stock procedures and customer services.
• Processed sales transactions to prevent long customer wait times.
• Verified customer age requirement for alcohol or tobacco purchases.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Trained new team members in cash register operation, stock procedures and customer services.
• Processed sales transactions to prevent long customer wait times.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Helped customers find specific products, answered questions and offered product advice.

• Coordinated and merchandised seasonal collections and designs based on trending styles.
• Performed stock processing by filling and stocking floor racks and backstock racks.
• Ticketed items with pricing and markdowns and restocked sales floor according tomerchandising plan.
• Greeted customers to determine wants or needs.
• Organized store by returning merchandise to proper areas and restocked displays.