Estefanny Vilela
Mechanicsville,MD
Summary
Accomplished Immigration Paralegal and Office Manager at Brown Law PLLC, leveraging legal research and communication skills to enhance client relations and streamline operations. Spearheaded employee recognition programs, boosting morale by 20%. Fluent in Spanish, adept at managing complex case files, and committed to confidentiality compliance and team leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Immigration Paralegal, Office Manager
Brown Law PLLC
Alexandria, VA
10.2020 - Current
- Scheduled and confirmed client appointments
- Office management
- Managed client communication by drafting correspondence, responding to inquiries, and providing updates on case status
- Prepared clients for interviews at U.S. Citizenship and Immigration Services (USCIS) offices or consulates abroad by reviewing potential questions and required documentation
- Maintained organized case files by tracking deadlines, updating case management systems, and ensuring all necessary documents are filed accurately
- Collaborated with attorneys to prepare evidence packages for immigration court hearings or appeals processes
- Drafted legal documents including letters of support, briefs outlining legal arguments or responses to requests for evidence (RFE)
- Counseled clients on procedural requirements related to obtaining work permits (EAD), travel documents (AP), etc
- Served as a point person for coordinating attorney schedules during court appearances or client meetings
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records
- Developed and implemented employee recognition programs to boost morale and increase employee engagement
- Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
- Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
- Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
- Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Conducted regular audits of office procedures ensuring compliance with industry regulations
- Mentored junior administrative staff members providing guidance on best practices and professional development opportunities
Medical Office Assistant
Patient Check In
Washington, DC
11.2019 - 05.2020
- Scheduled and confirmed patient appointments
- Provide secretarial services such as copying, faxing, filing, sorting mail, etc.
- Verified insurances and explained insurance coverage to patients
- Received co-payments from patients
Medical Office Assistant
Patient Check In
Washington, DC
01.2019 - 09.2019
- Scheduled and confirmed patient appointments
- Provide secretarial services such as copying, faxing, filing, sorting mail, etc.
- Verified insurances and explained insurance coverage to patients
- Received co-payments from patients
Education
High school diploma -
Skills
- Mathematical skills
- Friendly demeanor
- Confidentiality compliance
- Communication skills
- Grammar proficiency
- Spanish fluency
- Administrative expertise
- Phone etiquette
- Legal research
- Editing proficiency
- Customer service knowledge
- Word processing skills
- English fluency
- Computer literacy
- Microsoft Word proficiency
- Multitasking ability
- Microsoft Outlook expertise
- Google Docs familiarity
- Microsoft Office suite proficiency
- Client management skills
- Case management expertise
- Office administration proficiency
- Critical thinking skills
- Time management abilities
- Conflict resolution strategies
- Team leadership capabilities
- Employee training experience
- Staff mentoring skills
- eIMMIGRATIONAIR expertise
- Immigration inquiry handling
- Client communication strategies
- Petition coordination skills
- Document preparation expertise
Certification
- Driver's License
- Paralegal Certificate
- Notary Public
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Immigration Paralegal, Office Manager
Brown Law PLLC
10.2020 - Current
Medical Office Assistant
Patient Check In
11.2019 - 05.2020
Medical Office Assistant
Patient Check In
01.2019 - 09.2019