Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Estefanny Woodson

Tampa,FL

Summary

Dynamic and results-driven professional with 10+ years of experience in community engagement, operations management, and administrative support within fast-paced, customer-centric environments. Proven track record in fostering strong online and in-person communities, executing high-impact virtual events, and delivering exceptional customer experiences. Adept at cross-functional collaboration, data-driven strategy, and project execution, with a passion for creating streamlined processes that drive engagement and operational efficiency. Recognized for strong leadership, attention to detail, and a proactive approach to problem-solving. Currently pursuing PMP certification to further strengthen project management expertise.

Overview

12
12
years of professional experience

Work History

Community Success Specialist

The Channel Company
02.2022 - Current
  • Planned and executed over 30 virtual events annually, leading cross-functional coordination, stakeholder communication, and post-event analysis—achieving 90%+ CSAT consistently.
  • Defined project scope and objectives for engagement campaigns and initiatives, driving 20% increase in online community participation.
  • Managed content lifecycle through Monday.com, ensuring alignment with business goals and timely delivery across multiple stakeholders.
  • Utilized Google Analytics and Hivebrite analytics to monitor KPIs and generate actionable insights for executive teams.
  • Led change initiatives to streamline onboarding and member experience, resulting in 34% growth in membership through Q1 2025.
  • Acted as key liaison between internal departments, sponsors, and leadership to fulfill program goals and sponsor deliverables.
  • Exceeded annual membership goal by 5%, reaching 105% YTD

Operations Manager

The TJX Companies, Inc.
03.2020 - 06.2021
  • Led operations for a high-volume retail location with 70+ employees, managing project timelines, staffing plans, and performance metrics to meet corporate standards.
  • Oversaw store-wide accountability, including hiring, onboarding, and performance management aligned with company standards.
  • Managed strategic scheduling within strict payroll budgets, optimizing coverage and labor efficiency.
  • Championed employee development, coaching teams to improve customer satisfaction and elevate overall store performance.
  • Directed financial operations, in-store processes, and merchandise flow, achieving consistent KPIs in efficiency and service delivery.

Merchandise Manager

The TJX Companies, Inc.
09.2019 - 03.2020
  • Partnered with Store Manager on strategic planning in merchandising, operations, HR, and customer experience, supporting a $7+M store.
  • Developed and implemented creative sales strategies, resulting in increased revenue and top-2 regional ranking.
  • Led day-to-day operations across sales floor, backroom, front end, and cash office.
  • Supervised and coached 60+ associates, promoting a high-performance team culture.
  • Monitored and enforced loss prevention programs, improving shrink results and store compliance.

SVP Administrative Assistant

The TJX Companies, Inc.
07.2016 - 07.2019
  • Led logistics and execution for high-visibility corporate projects and events impacting 500+ employees.
  • Managed end-to-end travel and scheduling processes, reducing executive planning time.
  • Supported budgeting, reporting, and presentation prep for SVP and senior leadership across merchandise divisions.
  • Coordinated internal initiatives and corporate events from planning through execution, ensuring alignment with strategic priorities and stakeholder objectives.
  • Created and tracked reporting metrics to support project milestones and senior leadership deliverables.

Merchandise Manager Administrative Assistant

The TJX Companies, Inc.
10.2014 - 07.2016
  • Delivered high-level support to multiple Merchandise Managers through data analysis, report generation, and meeting coordination.
  • Handled complex calendar management, travel arrangements, and cross-team communication.
  • Streamlined business tools and processes to support buying decisions and planning accuracy.

Merchandising Assistant

The TJX Companies, Inc.
10.2013 - 10.2014
  • Supported 4+ Buyers across departments with purchase order entry, shipment tracking, and vendor follow-ups.
  • Generated reports, coordinated samples, and assisted with style-out and strategy meetings.
  • Maintained strong relationships across domestic and international teams; ensured timely order flow and merchandise readiness.
  • Managed $7M+ in Open-to-Buy (OTB) budgets.

Education

Bachelor's degree - Business Administration

Framingham State University
Framingham, MA
05.2013

Skills

  • Community Management and Engagement
  • Project Planning & Execution
  • Cross-Functional Team Leadership
  • Virtual Event Management
  • Stakeholder Communication
  • Project Management tools (Mondaycom, Workfront, Jira)
  • Data-Driven Decision Making (Google Analytics)
  • Relationship building
  • Problem Solving
  • Budgeting & Resource Allocation
  • Performance Metrics & Reporting
  • Pursuing PMP certification

Languages

Spanish
Native or Bilingual

Timeline

Community Success Specialist

The Channel Company
02.2022 - Current

Operations Manager

The TJX Companies, Inc.
03.2020 - 06.2021

Merchandise Manager

The TJX Companies, Inc.
09.2019 - 03.2020

SVP Administrative Assistant

The TJX Companies, Inc.
07.2016 - 07.2019

Merchandise Manager Administrative Assistant

The TJX Companies, Inc.
10.2014 - 07.2016

Merchandising Assistant

The TJX Companies, Inc.
10.2013 - 10.2014

Bachelor's degree - Business Administration

Framingham State University

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