Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Work Preference
Timeline
BusinessDevelopmentManager
Estefany Castrejon

Estefany Castrejon

Highland Park,IL

Summary

-Customer service professional with strong background in leadership and problem-solving. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Valued for reliability, effective communication, and results-driven approach. Proven ability to improve customer satisfaction and enhance operational efficiency.

-Sales professional prepared to contribute to success of sales teams and drive results. Known for effective client interactions and supporting sales initiatives. Collaborative and adaptable, ensuring team goals are met and exceeded. Skilled in customer relations and sales support.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Massage Envy
02.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Coordinated closely with management to develop effective strategies for membership retention, engagement, and overall client satisfaction.

Sales Associate

Massage Envy Spa
03.2024 - 02.2025
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

CNA Student

Thrive Of Lake County
03.2023 - 05.2023
    • Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
    • Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
    • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
    • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Coffee Barista

Starbucks
09.2020 - 08.2022
  • Addressed specific customer questions and requests, fielding to manager issues outside of scope.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.

Coffee Barista

Dunkin' Donuts
02.2017 - 08.2019
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

No Degree - Nursing

College of Lake County
Grayslake, IL
2026

Certificate - Nursing Assistance

College of Lake County
Grayslake, IL
05.2023

GED -

Highland Park High School
433 Vine Ave, Highland Park, IL 60035
05.2019

Skills

  • Leadership
  • Consistent Follow Through
  • Dependable and Cooperative
  • Teamwork and Collaboration
  • Complaint Escalation
  • Persevering
  • Inpatient Care
  • Problem-Solving
  • Customer relations
  • Customer service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

  • First Aid/CPR Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany Culture

Timeline

Sales Associate

Massage Envy Spa
03.2024 - 02.2025

Assistant Manager

Massage Envy
02.2024 - Current

CNA Student

Thrive Of Lake County
03.2023 - 05.2023

Coffee Barista

Starbucks
09.2020 - 08.2022

Coffee Barista

Dunkin' Donuts
02.2017 - 08.2019

No Degree - Nursing

College of Lake County

Certificate - Nursing Assistance

College of Lake County

GED -

Highland Park High School

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