Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Barista
Estefany Aguilera

Estefany Aguilera

Hialeah,Florida

Summary

Hello, I am Estefany Aguilera. I am a 24 year old Alumna with a biological Sciences BA at Florida International University. I can describe myself as a high performing administrative assistant with a passion for sales. Impacting positive organizational outcomes through my virtuous and benevolent work ethic. Confident in ability to collaborate with cross-functional teams to solve complex, high-stakes problems. Committed to continuous improvement and contributing to team success.

Overview

9
9
years of professional experience

Work History

Treatment Coordinator

Juan M. Garcia DDS
Hialeah, FL
2019.07 - Current
  • Generated leads through cold calling strategies that identified potential clients within target markets.
  • Developed and maintained relationships with clients through networking, postcards, and patient client treatments.
  • Negotiated favorable contract terms on behalf of clients, ensuring the best possible outcome in each transaction.
  • Closed over $20,000 treatment plans per client, guaranteeing treatment would be completed.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.

Administrative Assistant

Juan M Garcia DDS
Hialeah, Fl
07.2019 - Current
  • Improved financial accuracy by diligently reviewing and reconciling monthly bank statements.
  • Enhanced overall financial management, providing timely and accurate reports to senior staff members.
  • Enhanced software capabilities by identifying and addressing inefficiencies within existing code.
  • Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
  • Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
  • Implemented strategies for client retention, resulting in increased repeat business and referrals.

Customer Service Representative

Juan M Garcia DDS
Hialeah, FL
08.2018 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Sales Floor Team Member

Aeropostale
, FL
03.2015 - 07.2015
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.

Education

Bachelor of Arts - Biological Sciences

Florida International University
Miami, FL
12.2023

Skills

  • cold calling
  • Client Relations
  • Accounting
  • Product Management and Pricing
  • Problem-Solving Strengths
  • Solution Planning
  • Customer Relationship Management
  • Product and Service Sales
  • Verbal and Written Communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Software

Microsoft Office

Google Drive

Timeline

Treatment Coordinator

Juan M. Garcia DDS
2019.07 - Current

Administrative Assistant

Juan M Garcia DDS
07.2019 - Current

Customer Service Representative

Juan M Garcia DDS
08.2018 - Current

Sales Floor Team Member

Aeropostale
03.2015 - 07.2015

Bachelor of Arts - Biological Sciences

Florida International University

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Estefany Aguilera