Estefany Almanza
Forest Hill,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Manager of Operations
Saddle Creek Logistics
Fort Worth, TX
07.2022 - Current
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Led process improvement initiatives, resulting in an increase in operational efficiency.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Oversaw inventory management activities including ordering supplies as needed.
- Developed and implemented operational policies and procedures to improve efficiency.
Senior Supervisor
Saddle Creek Logistics
Fort Worth, TX
07.2021 - 07.2022
- Developed performance standards and evaluated employee performance against those standards.
- Provided leadership and guidance to a team of 75 employees.
- Monitored daily operations performance metrics and identified areas of improvement.
- Developed monthly reports detailing progress towards project goals.
- Trained new personnel on proper job functions and safety protocols.
- Coordinated with other departments to ensure completion of projects on time and within budget constraints.
- Delivered weekly sales, performance, and inventory reports to managers.
- Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
- Monitored employee productivity to provide constructive feedback and coaching.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Supervisor of Operations
Saddle Creek Logistics
Fort Worth, TX
07.2020 - 07.2021
- Provided training and guidance to team members on operational procedures and best practices.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Maintained accurate records for tracking progress and performance of team members.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Developed and implemented policies and procedures for efficient workflow.
- Implemented cost saving initiatives that reduced overhead expenses by 15%.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Collaborated with team leaders on quality audits.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Education
BBA -
The University of Texas At Arlington
Arlington, TXSkills
- Logistics Management
- Inventory Management
- Strategic Planning
- Lean manufacturing and design
- Fluent in Spanish
- Team Building/Leadership
Timeline
Manager of Operations
Saddle Creek Logistics
07.2022 - Current
Senior Supervisor
Saddle Creek Logistics
07.2021 - 07.2022
Supervisor of Operations
Saddle Creek Logistics
07.2020 - 07.2021
BBA -
The University of Texas At Arlington
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