Estefany Arevalo
Quality Director
Lawrenceville,GA
Summary
Strategic, organized Director of Quality at Chick-Fil-A with nearly 4 years of experience achieving organizational excellence in fast food industry. Excellent leadership and communication skills integrated with analytical abilities to determine areas for potential improvement. Continuously evaluated and improved quality of care and service for customers and staff. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Director of Quality
Chick-Fil-A Restaurant
Lawrenceville, GA
01.2019 - Current
- Enforced compliance with government regulations and company policies.
- Implemented best practice policies for customer and staff satisfaction, care, and safety.
- Audited quality of food and reported findings to department heads for improvements.
- Assessed, analyzed and improved quality score from 92% to 97% within 1 year.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Choir Member
St. Lawrence Catholic Church
Lawrenceville, GA
07.2015 - 08.2022
- Transposed music to alternate keys with speed and accuracy.
- Applied knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintain audience interest.
Education
Bachelor of Science - Environmental Science
University of Phoenix
Phoenix 08.2019 - Current
High School Diploma -
Gwinnett Online Campus
Lawrenceville 08.2018 - 12.2018
No Degree -
Discovery High School
Lawrenceville, GA 08.2015 - 05.2018
Skills
Performance Improvement Programs
Certification
Serb Safe Food Protection Manager
Timeline
Serb Safe Food Protection Manager
06-2022
Bachelor of Science - Environmental Science
University of Phoenix
08.2019 - Current
Director of Quality
Chick-Fil-A Restaurant
01.2019 - Current
High School Diploma -
Gwinnett Online Campus
08.2018 - 12.2018
No Degree -
Discovery High School
08.2015 - 05.2018
Choir Member
St. Lawrence Catholic Church
07.2015 - 08.2022
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