Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Hi, I’m

Estefany Barrios-Gonzalez

Robbins,IL

Summary

Business Administration graduate with hands-on experience in sales, customer service, and front desk operations. Recognized for creativity, critical thinking, strong attention to detail, and effective multitasking abilities. Completed certified digital marketing courses in SEO, analytics, and ad strategy. Open, adaptable, and always eager to learn, ready to apply and expand skills in any opportunity taken on.

Overview

6
years of professional experience
2

Certifications

Work History

Macy’s

Retail Sales Associate
02.2024 - Current

Job overview

  • Help customers find the right products in women's shoes, by listening to their needs and offering suggestions that often lead to extra purchases.
  • Built repeat business by remembering regulars’ preferences and anticipating their needs.
  • Stay updated on new styles and features so I can explain products.
  • Regularly meet and beat my sales goals by keeping customer satisfaction at the center of everything I do.
  • Handle payments and returns with accuracy and professionalism.
  • Keep the floor organized and visually appealing while supporting team goals.
  • Assisted in inventory management, ensuring accurate stock levels and effective product displays.
  • Used in-store system to locate inventory and place special orders for customers.
  • Trained new team members on sales techniques and store policies, fostering a collaborative environment.

EVEN Hotels

Front Desk Receptionist
07.2023 - 01.2024

Job overview

  • Served as the first point of contact for executives and VIP guests, coordinating seamless arrivals/departures with a 100% satisfaction rate.
  • Supported hotel leadership by preparing daily occupancy reports, managing confidential guest records, and escalating critical issues to management.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved high-priority complaints (ex., overbooking, billing errors) through collaborative problem-solving with cross-functional teams.
  • Managed multiple tasks at once, answering phones, responding to emails, handling last-minute guest needs, and processing reservations.

The Home Depot

Paint Sales Associate / Cashier
07.2020 - 07.2023

Job overview

  • Started as a cashier, where I handled customer transactions and promoted store credit cards, consistently meeting sign-up goals.
  • Took initiative to move into the Paint Department, where I helped customers with color matching, paint mixing, and product selection for home projects.
  • Focused on increasing paint sales by recommending the right tools, finishes, and upselling accessories based on each customer’s needs.
  • Generated leads and built long-term customer relationships by offering honest recommendations and checking in on past projects.
  • Managed inventory levels and organized stock displays to optimize sales opportunities.
  • Learned about seasonal promotions and product updates to provide informed, confident suggestions.
  • Trained in multiple departments, including garden, and service desk, always stepping in where needed and adapting to different customer demands.

Jewel-Osco

Cashier
04.2019 - 07.2020

Job overview

  • Handled customer transactions quickly and accurately while keeping a friendly, professional attitude.
  • Maintained a clean and organized checkout area, restocked small displays near the registers, and helped open/close the store.
  • Maintained accurate cash drawer and performed regular cash reconciliations.
  • Assisted with bagging, answering customer questions, and resolving minor issues to keep the line moving smoothly.
  • Developed strong communication, multitasking, and cash-handling skills while working during busy shifts.

Education

Governors State University
University Park, IL

Bachelor of Business Administration from Marketing
05.2025

University Overview

Moraine Valley Community College
Palos Hills, IL

Associate’s Degree from Liberal Arts
05.2023

University Overview

Skills

  • Customer Service
  • Revenue growth techniques
  • Accurate Cash Handling
  • POS
  • Microsoft Office Suite
  • Sales Communication
  • Lead Generation
  • Effective conflict resolution
  • CRM
  • Google Workspace
  • Effective time management
  • Proficient in managing multiple tasks
  • Team Collaboration
  • Professional phone and email communication
  • Adaptability
  • Problem Solving
  • Search engine optimization and analytics
  • Order processing
  • Data entry
  • Reliable and responsible
  • Administrative skills
  • File organization
  • Researching skills
  • Bookkeeping
  • Decision-making

Certification

  • Google Analytics for Beginners Google- Completed November 2023
  • Digital Marketing Foundations Linked in Learning- Completed December 2023

Languages

Spanish
Native or Bilingual
Availability
See my work availability
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monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Sales Associate
Macy’s
02.2024 - Current
Front Desk Receptionist
EVEN Hotels
07.2023 - 01.2024
Paint Sales Associate / Cashier
The Home Depot
07.2020 - 07.2023
Cashier
Jewel-Osco
04.2019 - 07.2020
Governors State University
Bachelor of Business Administration from Marketing
Moraine Valley Community College
Associate’s Degree from Liberal Arts

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