Summary
Overview
Work History
Education
Skills
Timeline
Generic

ESTEFANY CANELA LORA

Kissimmee,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Surgery Scheduling Coordinator

Lake Nona Bariatric & Osceola ENT
06.2022 - Current
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Verified insurance coverage and obtained pre-authorizations.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Communicated surgery requirements to nursing teams for smooth operation delivery.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Checked patients in and out and collected payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated with facilities to set up surgeries for 8 patients per surgery day.

Medical Receptionist

Osceola Urology, Osceola ENT, Lake Nona Bariatric
10.2018 - Current
  • Callback to ensure that all records were up-to-date
  • Compile physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
  • Set up appointments for physician visits and procedures using eCW
  • Processed patient payments and scanned identification and insurance cards
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Verify insurance through Onesource/Passport, Availity, and other direct insurance websites.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Invoiced patients accurately in line with charging guidelines.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Processed medical insurance claims and payments.

Referral Coordinator

Osceola Urology Associates, Osceola ENT, Lake Nona
10.2018 - Current
  • Selected by supervisor to train new hires on departmental processes and software
  • Verify documents and associated records to catch and resolve discrepancies
  • Commend for timeliness and accuracy in all documentation, from initial contact to account closeout
  • Schedule patients according to availability, urgency and insurance authorization guidelines
  • Manage patient referrals daily through multi-line telephone system
  • Developed productive working relationships with numerous insurance company representatives.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Facilitated referrals to other healthcare providers and resources to bridge service gaps.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Clinical Assistant

Aramayo Rejuv Medical Center
01.2018 - 06.2018
  • Assisted physician at clinical duties such as; Triage (b/p, weight, body measurement, and injection set up)
  • Schedule and organize patient appointments for injections and follow up
  • Handled the task of recording medications, allergies and patient history
  • Maintaining good communication within patients and team members
  • Direct the development, educations and training of new clinical team members
  • Handling task of inventory and any supply needed throughout the clinic
  • Explained program procedures, detox program, medication prescribed and injections administrated
  • Taught clients how to modify exercises appropriately to avoid injury
  • Arrived on time, prepared and attentive for every training appointment.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
  • Assisted patients with basic care needs.

Stylist

David's Bridal
12.2017 - 04.2018
  • Developing great rapport with my brides and bridal party
  • Helping brides select their bridal gown, helping their dreams come true
  • Helping bridesmaids select the right dress and color if they're not completely sure what to settle on
  • Communicate to customers via email or telephone, with professionalism to gain more appointments and returning guest
  • Measured customers for size and recorded measurements for use in alterations
  • Drove sales by developing business strategies, marketing plans and merchandise assortments
  • Maintained customer expectations with open consultations and frequent communication
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Cashier

Little Caesars
02.2016 - 12.2017
  • Daily interactions with customers and Providing excellent customer service and interact daily with customers
  • Restocking and resupplying inventory
  • Training new employees on computer-based operating system and how to best treat customers
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Helped customers find specific products, answering questions and offering advice
  • Learned roles of other departments to provide coverage and keep store operational
  • Awarded best seller in the market.

Education

Associate of Science - Medical

Valencia College
Orlando, FL
12.2023

Skills

  • Bilingual
  • Customer Service 5 Years
  • Team Work Skills
  • Time Management
  • Ability to Work Under Pressure
  • Courteous Demeanor
  • Strong Organizational Skills
  • Fast and Efficient
  • Ability to Work on Clover, Microsoft, Word, Powerpoint, Excel, Outlook, E-Force, eCW, Onesouce
  • Passport, Availity, Oscar, IET and Patient Keeper
  • Excellent Customer Service
  • Multitasking
  • Referral Verification
  • Insurance Verification
  • Front Desk Operations
  • Oral and Written Communication
  • Patient Callbacks
  • Telephone Etiquette
  • Surgical Procedures
  • Trainer

Timeline

Surgery Scheduling Coordinator

Lake Nona Bariatric & Osceola ENT
06.2022 - Current

Medical Receptionist

Osceola Urology, Osceola ENT, Lake Nona Bariatric
10.2018 - Current

Referral Coordinator

Osceola Urology Associates, Osceola ENT, Lake Nona
10.2018 - Current

Clinical Assistant

Aramayo Rejuv Medical Center
01.2018 - 06.2018

Stylist

David's Bridal
12.2017 - 04.2018

Cashier

Little Caesars
02.2016 - 12.2017

Associate of Science - Medical

Valencia College

Similar Profiles

CREATE PROFILE
ESTEFANY CANELA LORA