Estefany Cardona Montoya
Revere,MA
Summary
Proven team player and efficient problem-solver, I excel in customer service and attention to detail, as demonstrated at Janitronics Building Services. Skilled in cash handling and maintaining a positive atmosphere, my work has consistently enhanced customer satisfaction and operational productivity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Limpieza
Janitronics Building Services
Cambridge, MA
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
Cashier
Als Cafe South Street
South Station
05.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Cashier
Kendall Kitchen
Cambridge, MA
03.2023 - 07.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Busser
Davio’s Northerm Italian Steak House
Boston, MA
03.2023 - 01.2024
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted wait staff with timely food delivery and guest requests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Food Runner
Temazcal Tequila
Boston, MA
04.2021 - 02.2023
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Established rapport with customers by providing friendly and attentive service.
- Assisted customers with carry-out service.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Calm Under Pressure
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Limpieza
Janitronics Building Services
05.2024 - Current
Cashier
Als Cafe South Street
05.2024 - Current
Cashier
Kendall Kitchen
03.2023 - 07.2024
Busser
Davio’s Northerm Italian Steak House
03.2023 - 01.2024
Food Runner
Temazcal Tequila
04.2021 - 02.2023