Estefany Cruz
Mesquite,TX
Summary
Dynamic professional with a strong work ethic and excellent communication skills, experienced as a Dental Office Manager at Sunny Dental Clinic. Successfully reduced appointment cancellations through proactive reminders, fostering patient loyalty and satisfaction. Proven ability to collaborate effectively within teams while maintaining high standards of customer service and support.
Overview
12
12
years of professional experience
Work History
Children's Church Teacher
New Vision Church
04.2014 - Current
- Educated members of congregation on religious beliefs and practices.
- Participated in various outreach programs.
- Facilitated worship services, encouraging participation from congregation.
- Prepared and distributed religious materials.
- Organized and labeled materials and displayed students' work by ages and perceptual skills.
- Merged bible verses with current events to develop curriculum and address relevant topics children regularly encounter.
- Maintained Sunday School area through providing decoration and literature.
Dental Office Manager
Sunny Dental Clinic
12.2018 - 02.2022
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Helped patients complete necessary medical forms and documentation.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Increased public awareness of oral health issues through effective use of social media and online marketing.
Insurance Agent
Cerra Insurance
10.2013 - 02.2015
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Educated clients on insurance policies and procedures.
Education
High School Diploma -
A Plus Academy
10327 Rylie Rd Dallas TX No Degree - Elementary School Teaching
Eastfield College
Mesquite, TX05-2018
Skills
- Strong work ethic
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Customer service and support
- Valid Driver's license
- Microsoft office
- Team collaboration
Languages
English
Spanish
Timeline
Dental Office Manager
Sunny Dental Clinic
12.2018 - 02.2022
Children's Church Teacher
New Vision Church
04.2014 - Current
Insurance Agent
Cerra Insurance
10.2013 - 02.2015
High School Diploma -
A Plus Academy
No Degree - Elementary School Teaching
Eastfield College
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