Estefany Figueroa
Fulton,MD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Ability to connect with and prioritize customer satisfaction for the ultimate customer experience. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to using these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Location Manager
WLR Automotive Group
06.2017 - 10.2024
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
- Built strong team through proactive recruitment and hiring strategies.
- Increased team productivity by providing clear communication of expectations and deadlines to all involved parties.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Developed strong relationships with local authorities to facilitate smooth production processes and minimize disruptions.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Cashier
Bistro Sensations
06.2013 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Frederick Community College
Frederick, MDHigh School Diploma -
Wilde Lake High School
Columbia, MD05-2014
Skills
- Workload planning
- Team supervision
- Critical thinking
- Relationship building
- Customer service management
- Scheduling and calendar management
- Microsoft Office Suite
- Cultural awareness
- Business correspondence
- Documentation
- Office administration
- Organization and multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Location Manager
WLR Automotive Group
06.2017 - 10.2024
Cashier
Bistro Sensations
06.2013 - 06.2017
Frederick Community College
High School Diploma -
Wilde Lake High School
Similar Profiles
Helen RainesHelen Raines
Location Manager at WLR Automotive GroupLocation Manager at WLR Automotive Group
Tamara UtleyTamara Utley
Location Manager at WLR Automotive GroupLocation Manager at WLR Automotive Group
Dakota BelcherDakota Belcher
Manager at WLR Automotive GroupManager at WLR Automotive Group