Estefany Gomez
Clifton,NJ
Summary
Highly-motivated and detail-oriented professional with 10+ years of experience in law enforcement and excellent customer service. Effectively conducted investigations, prepared incident reports, maintained logbooks and security equipment, and implemented security policies. Versatile multitasking professional, adept at providing exceptional executive support, managing multiple projects, and streamlining office operations for major productivity gains. Interact easily with people of diverse backgrounds, cultures, and professional levels and possess excellent relationship building skills. Resourceful and analytical nature improves operational efficiency and productivity. Well-versed with criminal law and procedure, corrections, and criminal justice administration. Comprehensive understanding of office administration tools needed to successfully document, file, organize, and follow-up on the assigned tasks. Proficient with various platforms, Microsoft Office Suite, computer-aided databases QED and CJIS, 55 WPM, and office equipment. Offers exceptional typing skills with 55 WPM.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Civilian Telephone Operator
UNION CITY POLICE
- Current
- Initiate driver license and wanted persons queries based on the police radio traffic data
- Prove effective leadership in critical situations when operating a multi-line telephone console system to respond to 911 and non-emergency calls and launch dispatching calls
- Communicate with the caller to interpret, analyze, and identify the call priority
- Monitor the location of on-duty officers and support the response team and employees when needed
- Audit property files to maintain office information and update case records using Computer-Aided Dispatch.
Certified 911 Public Safety Telecommunicator
Borough Of Fairlawn
03.2023 - Current
- Improved call response times by efficiently triaging emergency calls and dispatching appropriate resources.
- Enhanced communication between first responders by diligently relaying critical information and updates.
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Contributed to a safer community by promptly answering emergency calls and providing life-saving instructions over the phone.
Education
Bachelor’s Degree in Criminal Justice - Criminal Justice
New Jersey City University
Jersey City, NJ01.2015
Associate Degree - Liberal Arts And General Studies
Fairleigh Dickinson University
Teaneck, NJ05.2013
Skills
- Interview and Interrogation
- Safety and Security
- Telecommunications
- Geography
- Supply Management
- Calendar Management
- Product Knowledge
- Data Management
- Organization
- Problem-Solving
- Customer Service
- Negotiation
- Communication
- Fluent: English, Spanish
Personal Information
Title: Public Safety Telecommunicator
Certification
Real estate agent Certified
Languages
Spanish
Full Professional
Timeline
Certified 911 Public Safety Telecommunicator
Borough Of Fairlawn
03.2023 - Current
Civilian Telephone Operator
UNION CITY POLICE
- Current
Bachelor’s Degree in Criminal Justice - Criminal Justice
New Jersey City University
Associate Degree - Liberal Arts And General Studies
Fairleigh Dickinson University
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