Estefany Guzman
Kissimmee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
CAREGIVER (CHILD CARE - ADULT CARE)
PRIVATE HOME HEALTH
NAPLES, FL
01.2019
- Helping people with special needs to perform basic needs such as eating, bathing, walking and looking after all aspects of the clients well-being.
PREP COOK
BURGERFI
NAPLES, FL
01.2019
- Prepare cooking ingredients by washing and chopping vegetables, cutting meat etc
- Undertake basic cooking duties such as reducing sauces, parboiling food etc
- Prepare simple dishes such as salads, entrees etc
- Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces, taking out trash etc.
LEASING AGENT
UNIVERSITY POINTE APARTMENTS
DAVIE, FL
08.2022 - Current
- Receiving calls regarding availability and current residents concerns
- Overseeing the process of new tenants to be successfully completed while educating the tenants about the details of each process
- Creating legal documents that the company requires for each tenant application
- Inspecting and preparing units before future new tenants move in
- Reaching out and processing leads to contact requests via Vonage messaging system.
RECEPTIONIST/FRONT DESK
UNIVERSITY POINTE APARTMENTS
DAVIE, FL
01.2022 - 08.2022
- Greet guests and provide them with superb customer service
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper
- Answer all client questions and incoming calls
- Redirect phone calls to the appropriate department and take down messages
- Accept all letters and packages, and distribute them to their appropriate departments
- Monitor, organize and forward emails
- Track and order office equipment and supplies
- Maintain records and files
- Oversee the office budget.
Medical Receptionist
MIB Surgery
Fort Lauderdale, FL
12.2023 - 06.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Education
HIGH SCHOOL GRADUATE -
HALLANDALE HIGH SCHOOL
01.2018
HHA - HOME HEALTH AID. -
FLORIDA INTERNATIONAL TRAINING INSTITUTE
01.2019
Skills
- Flexibility
- Strong positive attitude
- Planning and management
- Quality Assurance and evaluation
- Problem solving
- Customer service skills
- Adaptability
- Bilingual
- Fluent in Spanish
- Trained in CPR
- OSHA Standard/Infection Control
- HIPAA certified
- Respectful and Compassionate
- Time Management
- Problem-Solving
- Multitasking and Organization
- Personal Hygiene Assistance
- Relationship Building
- Fast Learner
Timeline
Medical Receptionist
MIB Surgery
12.2023 - 06.2024
LEASING AGENT
UNIVERSITY POINTE APARTMENTS
08.2022 - Current
RECEPTIONIST/FRONT DESK
UNIVERSITY POINTE APARTMENTS
01.2022 - 08.2022
CAREGIVER (CHILD CARE - ADULT CARE)
PRIVATE HOME HEALTH
01.2019
PREP COOK
BURGERFI
01.2019
HIGH SCHOOL GRADUATE -
HALLANDALE HIGH SCHOOL
HHA - HOME HEALTH AID. -
FLORIDA INTERNATIONAL TRAINING INSTITUTE