Estefany Jimenez Franco
Aurora,CO
Summary
Outgoing Counter Clerk committed to efficiently taking orders and ensuring that customers receive requested items quickly. Energetic worker with terrific cash register skills. Smart, reliable and considered a team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Swim Instructor
Aqua-Tots Swim Schools Cedar Park
2024.05 - Current
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
Picker Packer
Safilo USA
2023.10 - 2024.02
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Pulled orders quickly to maintain demanding productivity goals.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Crew Member
Chick-fil-A
2023.01 - 2023.10
- Stocked shelves to organize aisles in assigned department.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
Assistant Store Manager
Slim Chickens
2023.02 - 2023.04
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Traveling Trainer
Slim Chickens
2021.03 - 2022.05
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Identified and recommended staff for key positions and departments.
- Recruited and trained new members of guest service team.
Education
High School Diploma -
Hinkley High School
Aurora, CO05.2020
Skills
- Customer Service
- Swim Stroke Techniques
- Water Safety Instruction
- First Aid/CPR
- Store Opening and Closing
- Creative Problem-Solving
- Remote Learning
- Cash handling expertise
- Cash register systems
- Cash Handling
- Customer Transactions
- Problem-Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Swim Instructor
Aqua-Tots Swim Schools Cedar Park
2024.05 - Current
Picker Packer
Safilo USA
2023.10 - 2024.02
Assistant Store Manager
Slim Chickens
2023.02 - 2023.04
Crew Member
Chick-fil-A
2023.01 - 2023.10
Traveling Trainer
Slim Chickens
2021.03 - 2022.05
High School Diploma -
Hinkley High School
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