Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Estefany Mendoza

Bellflower,CA

Summary

Proven achiever in customer service, I excelled at Bunzl Distribution by enhancing customer satisfaction and serving as a pivotal backup to the Customer Service Manager. Skilled in CRM and known for exceptional critical thinking, I effectively bridged sales and service teams, driving solutions and elevating client relations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Account Representative

Bunzl Distribution
05.2017 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Developed a reputation among clients as a knowledgeable resource who is always willing to help find solutions.
  • Served as the Customer Service Manager's number two and back up when out of the office.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

High School Diploma -

Bell Gardens High School
Bell Gardens, CA

Skills

  • Call center experience
  • Typing Speed
  • Staff education and training
  • Spreadsheets
  • Account Management
  • Order Processing
  • Customer Relationship Management (CRM)
  • Microsoft Office Suite
  • Data Entry
  • Critical Thinking

Certification

IBM Introduction to Data Analytics

INTUIT Bookkeeping Basics

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Customer Service Account Representative

Bunzl Distribution
05.2017 - Current

High School Diploma -

Bell Gardens High School

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Estefany Mendoza