Estefany Pelayo
Moreno Valley,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Packaging Coordinator
Helpmates
Buena Park, CA
05.2019 - 03.2020
- Checked labeling instructions against batch tickets to confirm accurate labeling.
- Supported compliance by reporting safety hazards or violations of OSHA standards.
- Developed and implemented improved procedures for packaging operations to ensure efficiency, accuracy, and quality.
- Inspected finished products prior to shipment to guarantee high-quality standards were met.
- Participated in regular meetings with management team members to review progress made towards meeting established goals.
Waitress
Higo Chicken
La Habra, CA
09.2018 - 09.2019
- Managed needs of 4+ tables at once with expert service, using good multitasking and time management abilities to stay on top of demands.
- Greeted customers and provided menus.
- Supported cleanliness targets by addressing dining room, bathrooms, and other areas during and at end of each shift.
- Kept cash drawer balanced, carefully calculating and verifying orders.
- Cleaned tables, completed closing duties, and re-stocked tableware and supplies.
Sales Associate
Lush Cosmetics
Brea, CA
10.2018 - 01.2019
- Developed customer base by connecting with over 15 customers per day.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Assisted customers with product selection, sizing and styling.
- Helped customers find specific products, answered questions and offered product advice.
Retail Associate
Bath & Body Works
Brea, CA
09.2018 - 10.2018
- Greeted customers and provided excellent customer service.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Performed price checks on items requested by customers.
- Organized backroom storage areas for efficient access to merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Customer Service Associate
Northgate Gonzlez Markets
La Habra, CA
06.2018 - 10.2018
- Provided information about products and services available to customers.
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Kept work area neat, clean, and well-stocked at all times.
Stocker & Organizer
Fred David
La Mirada, CA
03.2018 - 05.2018
- Maintained accurate records of all incoming and outgoing materials in the packaging department.
- Developed and implemented improved procedures for packaging operations to ensure efficiency, accuracy, and quality.
- Organized physical inventory counts of packaged items to track stock levels.
- Identified areas where improvements can be made within the packing process by analyzing current practices.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
Education
GED -
La Vista La Sierra High School
05.2017
Some College (No Degree) -
Fullerton College
Fullerton, CASkills
- Clear Communication
- Flexible and Adaptable
- Problem-Solving
- Customer Relations
- Basic Mathematics
- Heavy Lifting
- Bilingual Spanish and English
- Product Knowledge
- Customer Service
- Safe Food Handling
- Menu Recommendations
- Table Bussing
- Item Promotion
- Dining Customer Service
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Packaging Coordinator
Helpmates
05.2019 - 03.2020
Sales Associate
Lush Cosmetics
10.2018 - 01.2019
Retail Associate
Bath & Body Works
09.2018 - 10.2018
Waitress
Higo Chicken
09.2018 - 09.2019
Customer Service Associate
Northgate Gonzlez Markets
06.2018 - 10.2018
Stocker & Organizer
Fred David
03.2018 - 05.2018
GED -
La Vista La Sierra High School
Some College (No Degree) -
Fullerton College
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