Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Estefany Ponce

Indianapolis,IN

Summary

Dedicated professional with experience in customer service and warehouse operations. Known for exceptional communication and adaptability, consistently delivering a positive customer experience while collaborating with teams to meet and exceed performance targets.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Kirby Risk Electrical Supply
Indianapolis, IN
05.2024 - 01.2026
  • Operated forklifts and pallet jacks to efficiently transport products within warehouse.
  • Assisted in training new associates on safety protocols and operational procedures.
  • Collaborated with team members to streamline picking and packing processes, enhancing efficiency.

Customer Service Associate

Crew Carwash
Indianapolis, IN
03.2022 - 08.2024
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of work areas to enhance customer experience.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

No Degree - Dental Hygiene

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2028

High School Diploma -

Arsenal Technical High School
Indianapolis, IN
05-2024

Skills

  • Attention to detail
  • Problem-solving
  • Team collaboration
  • Complaint handling
  • Customer service

Certification

  • Certified Forklift and OP, KirbyRisk Electrical Warehouse

Languages

Spanish

Timeline

Warehouse Associate

Kirby Risk Electrical Supply
05.2024 - 01.2026

Customer Service Associate

Crew Carwash
03.2022 - 08.2024

No Degree - Dental Hygiene

Ivy Tech Community College of Indiana

High School Diploma -

Arsenal Technical High School