Estefany Ramirez
The Bronx,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Virtual Office Assistant
The August Wealth Management
Remote
08.2022 - Current
- Provided administrative support to management and other personnel, including scheduling appointments, managing emails and responding to customer inquiries.
- Created reports in Microsoft Word, Excel and PowerPoint as requested by management.
- Assisted with the preparation of meeting agendas, minutes, presentations and other materials for meetings.
- Sorted incoming mail and distributed it accordingly within the office environment.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Screened emails and decluttered inbox by creating folders, labels, and filters.
- Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
Customer Service Representative
Teleperformance
Remote
05.2020 - 08.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collaborate with remote teams across different departments to address customer needs, share feedback, and improve service processes.
- Manage multiple customer accounts, updating information, processing orders, and tracking service requests using CRM tools to ensure data accuracy and efficiency.
- Educate customers on product features and services, providing detailed explanations and support to help customers navigate and maximize their experience.
- Resolve customer complaints by identifying problems, troubleshooting solutions, and guiding customers through corrective actions while maintaining a calm and empathetic demeanor.
- Handle customer inquiries and issues via phone, email, and chat, providing prompt and professional assistance to ensure customer satisfaction.
Mananger
Los Nietos Corp
The Bronx, NY
10.2017 - 03.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Shift Supervisor
Neighborhood Association for Intern Affairs
The Bronx, New York
10.2016 - 09.2017
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Investigated accidents or incidents occurring during shift hours.
Education
High School Diploma -
University Heights High School
The Bronx, NY06-2011
Skills
- Call Documentation
- Customer Service Skills
- Data Entry Software: [eg, Microsoft Excel, Google Sheets, QuickBooks]
- Database Management: [eg, SQL, CRM systems]
- Remote Work Collaboration Tools (Slack, Zoom, etc)
- Attention to Detail
- Time Management
- CRM
- Conflict resolution
- Order and Refund Processing
- Communication Skills
- Problem-Solving
- Meeting scheduling
- Email management
- Calendar management
- Sensitive material handling
- Meeting planning
- AP/AR proficiency
Languages
Spanish
Native/ Bilingual
Timeline
Virtual Office Assistant
The August Wealth Management
08.2022 - Current
Customer Service Representative
Teleperformance
05.2020 - 08.2022
Mananger
Los Nietos Corp
10.2017 - 03.2020
Shift Supervisor
Neighborhood Association for Intern Affairs
10.2016 - 09.2017
High School Diploma -
University Heights High School
Similar Profiles
Sidharth NavarkheleSidharth Navarkhele
Assistant Manager at 360 One Wealth And Asset Management (formally Known As IIFL Wealth And Asset Management )Assistant Manager at 360 One Wealth And Asset Management (formally Known As IIFL Wealth And Asset Management )
Janhavi YADAVJanhavi YADAV
Senior Preferred Relationship Manager at Nuvama Wealth Management (Formerly Known As Edelweiss Wealth Management)Senior Preferred Relationship Manager at Nuvama Wealth Management (Formerly Known As Edelweiss Wealth Management)
Richard CalhounRichard Calhoun
CEO at Naples Wealth Planning & Laidlaw Wealth ManagementCEO at Naples Wealth Planning & Laidlaw Wealth Management
Yismely JaquezYismely Jaquez
Group Leader at Acacia NetworkGroup Leader at Acacia Network
Maria GuzmanMaria Guzman
Utility Technician at SBM ManagementUtility Technician at SBM Management