Estefany Rodriguez

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
• Holds store keys to open and close without management.
• Coaches team on warehouse and vendor ordering process, including vendor delivery coordination.
• Registers all sales on cash register and handles errors, price verifications, and voids.
• Assists in reviewing order exceptions and reverse logistics on order release day.
• Helps evaluate and develop displays, complete resets, and revisions.
• Maintains accurate inventory counts and manages stockroom/overstock locations.
• Ensures compliance with the Outdate program with team.
• Manages basic department pricing and signage, ensures regulatory compliance.
• Assists with bookkeeping tasks like cash reports and bill payment.
• Maintains store condition and requests repairs when necessary.
• Assists with product separation and stock rotation (FIFO) for consumables.
• Operates store systems and equipment.
• Provides assistance at Pharmacy out window.
• Ensures compliance with laws regarding regulated products.
• Conducts team member bag checks before leaving the store.
• Follows company policies and maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as needed.

Communications

• Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
• Reports disciplinary issues and customer complaints to management.

• Assisted in the development of an employee recognition program that acknowledged outstanding achievements in customer service, teamwork, and overall job performance.
• Resolved employee conflicts and verified team compliance with management practices.
• Implemented ongoing refresher courses to maintain up-to-date knowledge in industry trends, policies, and procedures among staff members.
• Conducted and monitored job-specific front-of-house training according to new hire training program.
• Trained team members on management-crew communication, delivered feedback and coached for optimum customer service.
• Created a culture of continuous learning by encouraging staff to pursue additional education opportunities relevant to their positions within the company.
• Mentored new employees, providing guidance and support throughout their initial weeks at the company.

• Assisting customers with questions and product selection
• Checking out customers at the register
• Cleaning all around the store and back area
• Restocking/back stocking all product in the store
• Sending out delivery orders/ receiving in store orders
• Responsible for daily profit and balance check of register