Estefany Ruiz Perez
Carmichael,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, Possesses excellent customer relations aptitude and relationship-building skills.
Willing to take risks and embrace new challenges to drive success. Highly organized and dependable, skilled in managing multiple priorities positively.
Overview
11
11
years of professional experience
Work History
Front-End Supervisor
HOME DEPOT
10.2020 - Current
- Ability to manage multiple projects simultaneously while adhering to strict deadlines.
- Maintained to up-to-date knowledge of industry trends and new products to provide informed advice to customers in Flooring and Appliances as a Specialist.
- Overseeing projects in Flooring and Appliance installations, including cutting turf, carpet, and vinyl.
- Promote and generate new credit accounts to drive sales growth and enhance customer engagement.
- Supervise day-to-day front-end operations, including cashier performance and station efficiency.
- Oversee financial operations, including daily deposits and cash management.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Enforce health and safety regulations to maintain a safe shopping and working environment.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Compile and submit detailed reports on cashier performance, customer feedback scores, credit account metrics, and other key indicators to drive and achieve sale quotas.
Administrative Specialist
BECOMING INDEPENDENT
10.2013 - 12.2019
- Utilize Microsoft Excel, Word, and PowerPoint to manage and analyze data, create reports, and deliver presentations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Maintained and optimized the manager's calendar scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up, and planning.
- Proficiently using software tools like When to Work and Therap to update, and manage participant and staff schedules including personal information.
- Update all participant's activities of daily living (ADLs), setting and tracking goals and objectives.
- Compile and submit quarterly reports, detailing departmental performance and progress.
- Handle inbound and outbound calls, including multiple phones and texts daily, ensuring timely and effective communication.
- Carrying a 24-hour service to handle top-priority calls and provide immediate assistance.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory ran low.
- Conduct research to assist with routine tasks and special projects.
- Handled mail, packages, emails, document transmissions, and other types of data with both manual and automated tracking strategies.
- Create and coordinate monthly activity schedules and weekly plans, organizing and managing monthly trips.
- Worked on behalf of senior leaders to complete project requirements. Overseeing departmental operations, maintaining efficient workflow, and adherence to organizational policies and procedures.
Education
Associate of Science -
American River College
Sacramento, United States03.2022
Associate of Arts -
American River College
Sacramento, United States03.2022
Bachelors of Human Resources -
Sacramento State University
Sacramento, United States03.2025
Skills
Business Administration
Opening and Closing Procedures
Microsoft Word/Excel/PowerPoint
Google Drive Docs/Sheets
Staff Training Development
Travel Coordination
Type 60-65 WPM
Patient Care
Adaptive Learning
Individual Education Plans IEPs
Languages
Spanish
Elementary
Timeline
Front-End Supervisor
HOME DEPOT
10.2020 - Current
Administrative Specialist
BECOMING INDEPENDENT
10.2013 - 12.2019
Associate of Science -
American River College
Associate of Arts -
American River College
Bachelors of Human Resources -
Sacramento State University
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