Estefany Severino
Miami,FL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
9
9
years of professional experience
Work History
Human Resources Coordinator/Scheduling Coordinator
Assisting Hands Home Care
Miami, FL
10.2023 - Current
- Assisted with recruiting, interviewing, and hiring of new employees.
- Conducted background checks for potential candidates.
- Updated employee records in HR database system.
- Developed onboarding materials and presented orientation sessions for new hires.
- Maintained employee files in compliance with applicable legal requirements.
- Handled confidential information with discretion and sensitivity.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Initialized background checks for potential new hires.
- Answered employee questions during entrance and exit interview processes.
- Created and maintained employee schedules to ensure adequate staffing levels.
Operations Manager
Super Smiles Dental
Plantation, FL
03.2023 - 09.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Managed scheduling, training and inventory control.
- Oversaw financial management, budget management, accounting and payroll activities.
- Hired and onboarded team members to meet immediate and expected demand.
Operations Manager
Harbor Village Detox
Miami, FL
04.2015 - 02.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
Education
Green Springs High School
Miami, FL06-2013
Skills
- Customer Service
- Organizational Management
- P&L Management
- Maintenance Planning
- Health and Safety Compliance
- Inventory Management
- Incidents Management
- Staff Management
- Communication Improvements
- Staff Training
- Schedule Management
- Case Management
- Inventory Control
- Policies and Procedures Implementation
- Operations Monitoring
- Client Relationships
Languages
English
Professional
Spanish
Professional
Timeline
Human Resources Coordinator/Scheduling Coordinator
Assisting Hands Home Care
10.2023 - Current
Operations Manager
Super Smiles Dental
03.2023 - 09.2023
Operations Manager
Harbor Village Detox
04.2015 - 02.2023
Green Springs High School
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