Estefany Velez
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Crisis Counselor
Avail Solutions, Inc
08.2023 - Current
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Certified Medical Assistant
Special Health Resources
01.2021 - 07.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
Licensed Nail Technician
It's A Beautiful Colour
09.2017 - 12.2020
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
Housekeeper
Mother Frances Hospital
08.2015 - 02.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Certification - Medical Assisting
Tyler Junior College
Tyler, TX09.2020
Certificate - Manicurist
Star College of Cosmetology 2
Tyler, TX03.2017
Skills
- Suicide Prevention
- Relationship Issues Management
- Safety Planning
- Group Activities
Timeline
Crisis Counselor
Avail Solutions, Inc
08.2023 - Current
Certified Medical Assistant
Special Health Resources
01.2021 - 07.2023
Licensed Nail Technician
It's A Beautiful Colour
09.2017 - 12.2020
Housekeeper
Mother Frances Hospital
08.2015 - 02.2017
Certification - Medical Assisting
Tyler Junior College
Certificate - Manicurist
Star College of Cosmetology 2
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