Estefany Villa
San Mateo,CA
Summary
An entry level dental assistant with exceptional and top quality passionate care for patients. I'm ambitious and determined to always keep a clean and safe environment for everyone while upholding the highest standards at all times. I'm highly adaptable with great problem solving skills, ready to further develop new skills and tackle new challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Deepak K Sachdev DDS Inc
02.2023 - Current
- Verifying insurances eligibility
- Assisting Chairside when needed
- Maintained confidentiality of sensitive data to protect customer and business information
- Confirmed appointments, communicated with clients, and updated client records
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Scheduled, coordinated and confirmed appointments and meetings
- Entered and updated sensitive customer information during check-ins and room changes
Spa Coordinator/Receptionist
AvantGard Spa
08.2022 - 02.2023
- Organizing appointments
- Ensuring the Nail Spa was opened and closed correctly and responsively.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Answered questions about the spa, treatments offered, and spa's amenities
- Maintained a solid knowledge base of all spa and resort products and services
- Remained up-to-date on current spa trends
- Maintained front desk workstation by keeping it clean and organized
- Oversaw upkeep of the entire facility and notified maintenance of service repairs
- Maximized efficiency through time management and staff supervision to boost productivity
- Led spa tours for new members to familiarize guests with services provided
- Recommended spa treatments and services, boosting sales and bringing in new clientele
- Inspected salon stock, identifying shortages, replenishing items, and maintaining consistent spa inventory
- Kept accounts in balance and ran daily reports to verify totals
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Front Desk Agent
Best Western Coyote Point Inn
12.2021 - 06.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Collected room deposits, fees, and payments
- Answered customer telephone calls promptly and appropriately handled needs
- Used internal software to process reservations, check-ins and check-outs
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Maintained clean and organized front desk areas to uphold polished company image
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Kept accounts in balance and ran daily reports to verify totals
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
Shift Leader
Walgreens
03.2021 - 10.2021
- Ensuring the store was opened and closed correctly and responsively
- Managing break schedules to ensure the store always had coverage for emergencies, to help any customer needs, and to finish all projects on time
- Supervising employees, making sure everyone was taking their lunches and breaks accordingly while ensuring their safety
- Resolving customer complaints while providing extraordinary customer service and leaving the customer satisfied
- Kept accounts in balance and ran daily reports to verify totals
Designated Hitter, Walgreens
01.2015 - 03.2021
- Cash handling
- Organizing inventory on medications
- Taking passport photos
- Completing photo orders
- Processing orders for patients
- Prioritizing a patients waiting time for pick up
Skin Care Consultant
Sephora
07.2015 - 12.2020
- Delivered unprecedented service to clients through personalized consultations, making each experience unique for each client
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business
- Demonstrated product application on clients using testers and samplings
- Utilized skin hydrometer to help determine customers' skin conditions
- Examined merchandise and took inventory to identify items to be reordered and replenished
- Fostered friendly, warm, and exceptional customer experience
- Analyzed skin condition and made appropriate product recommendations
- Recommended retail products for at-home use
- Stocked treatment rooms with proper supplies
- Welcomed clients arriving for appointments
- Flexibly worked evenings and weekends to maintain proper spa coverage
- Suggested appropriate therapy based on current health of client
- Notified supervisor of supply needs to maintain stock of necessary items
- Advised clients on proper home-care regimens
- Discussed procedures and treatment options with clients
- Performed consultations for patients before scheduling treatments
- Informed guests of appropriate products available to increase retail sales
- Gained knowledge of skin care product ingredients
- Practiced new makeup application techniques and color combinations to promote various makeup brands
Front Desk Receptionist
Vagabond Inn
01.2014 - 12.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Collected room deposits, fees, and payments
- Answered multi-line phone system and transferred callers to the appropriate department or staff member
- Completed all tasks in compliance with company policies and procedures
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Routed incoming mail and messages to relevant personnel without delay
Customer Service Associate
PetSmart
07.2013 - 10.2014
- Cashiering
- Making sure all animals have been taken care of to the best of my ability
- Upselling items
- Assisted with Adoption events
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained up-to-date knowledge of product and service changes
- Handled cash and credit card transactions correctly while making sure the client's wait time was as shortened as possible
Education
High school diploma -
Burlingame High School
Burlingame, CADental Assisting
MDS Dental Assisting Academy
San Mateo, CA10.2023
Skills
- Strong Communication Skills
- Team Player
- Management
- Adaptability
- Active Listener
- Reliable
- Multitasker
- Time Management
- Fast Learner
- Empathetic
- Prioritization
- Friendliness
Certification
- Certification of Completion Dental Assisting Program
- CA Dental Practice Act
- Radiology Safety
- Infection Control Certification
- BLS/CPR Certification
Timeline
Front Desk Receptionist
Deepak K Sachdev DDS Inc
02.2023 - Current
Spa Coordinator/Receptionist
AvantGard Spa
08.2022 - 02.2023
Front Desk Agent
Best Western Coyote Point Inn
12.2021 - 06.2022
Shift Leader
Walgreens
03.2021 - 10.2021
Skin Care Consultant
Sephora
07.2015 - 12.2020
Designated Hitter, Walgreens
01.2015 - 03.2021
Front Desk Receptionist
Vagabond Inn
01.2014 - 12.2014
Customer Service Associate
PetSmart
07.2013 - 10.2014
High school diploma -
Burlingame High School
Dental Assisting
MDS Dental Assisting Academy
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