Esteffany Amador
Massapequa
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Sales Associate
Floor & Decor
09.2024 - 01.2025
- Solved customer challenges by offering relevant products and services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Old Navy
01.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
BJ's Wholesale
01.2023 - 06.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Sales Associate
Express Factory Outlet
11.2022 - 01.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Amityville Memorial High School
Amityville, NYAssociate of Applied Science - Interior Design
Nassau Community College
Garden City, NY05-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Positive and professional
- Sales strategies
- Store opening and closing
- Listening skills
- Problem-solving
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Floor & Decor
09.2024 - 01.2025
Sales Associate
Old Navy
01.2024 - 08.2024
Sales Associate
BJ's Wholesale
01.2023 - 06.2023
Sales Associate
Express Factory Outlet
11.2022 - 01.2023
High School Diploma -
Amityville Memorial High School
Associate of Applied Science - Interior Design
Nassau Community College
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