Estefhani Guerrero Jimenez
Austin,TX
Summary
Bilingual Business Analyst with 3 years experience in Content Review, E-Commerce, Trust and Safety. Devoted to making the Social media space a safe and positive experience for users while helping businesses accomplish business goals.
Overview
3
3
years of professional experience
Work History
Quality Analyst - TikTok Shop
ByteDance
Austin, TX
02.2024 - Current
- Manage multiple TikTok Shop moderation projects while acting as a POC to improve the platforms quality control of its products.
- Reduce the overall violation mismatch rate by 26% by implementing quality improvement initiatives and processes (root cause analysis, knowledge gaps, error trends, implementing corrective actions, and enhancing quality measures).
- Assist in the review of business/legal documents for accuracy, completeness and ensure compliance with TikTok shop guidelines.
- Collaborate with cross-functional partners globally to drive collaboration and improve policies, processes, and tools.
Quality Analyst - ECommerce
Accenture
Austin, TX
06.2022 - 08.2023
- Investigated fraud activity reported by the users or flagged by the system and analyzed transactions by verifying products in local markets.
- Reviewed over 200 weekly e-commerce shops while flagging any illegal products being sold to ensure compliance with E-Commerce guidelines.
- Executed RCAs (root cause analysis) using well-structured guidelines to resolve ambiguity across policies and identify policy gaps.
- Participated in calibration sessions with stakeholders to communicate updates, report progress, and present key-metrics.
Operations Supervisor
Gap Factory
Round Rock, Tx
11.2021 - 06.2022
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, and packing items for shipment.
Education
Associate of Applied Science - Pre-Health Sciences
Austin Community College
08.2021
Associate of Arts - Spanish Language
Austin Community College
08.2021
Skills
- Cost Reduction and Containment
- Budget Control
- Root Cause Analysis
- Content Moderation
- Policy Evaluation
- Content Review
- Project Management
- Root Cause Analysis
Timeline
Quality Analyst - TikTok Shop
ByteDance
02.2024 - Current
Quality Analyst - ECommerce
Accenture
06.2022 - 08.2023
Operations Supervisor
Gap Factory
11.2021 - 06.2022
Associate of Applied Science - Pre-Health Sciences
Austin Community College
Associate of Arts - Spanish Language
Austin Community College
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