Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esteicy Romero

Temecula,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.Willing seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Casino Pauma
08.2020 - Current
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Respond to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

Liberal Studies - Education

Palomar College
San Marcos, CA

Skills

  • Creative Solutions
  • Maintenance Team Collaboration
  • Cash Register Operations
  • Inventory Monitoring
  • Computer Skills
  • Issue Resolution
  • Verbal and Written Communication
  • Payment Processing
  • Rewards Tracking
  • Membership Registrations
  • Data Inputting
  • Performance Strategies
  • Staff Assignments
  • Resolving Disputes
  • Verifying Data Accuracy
  • Maintaining Guest Records

Languages

Spanish
Native or Bilingual

Timeline

Guest Service Representative

Casino Pauma
08.2020 - Current

Liberal Studies - Education

Palomar College
Esteicy Romero