Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esteisy Perez

Elkhart,WI

Summary

Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.

Overview

13
13
years of professional experience

Work History

Customer Service Representative/ Supervisor

Troyer Foods/ Raydia Food Group
01.2021 - Current
  • Led, trained, and mentored a team of customer service representatives, fostering a high-performance environment focused on delivering exceptional customer experiences.
  • Monitored and evaluated individual and team performance metrics, providing regular coaching and constructive feedback to drive productivity and service quality.
  • Oversaw daily operations and team scheduling, including managing timecards and processing performance-based bonus payouts accurately and on time.
  • Played a key role in onboarding and continuous training initiatives, ensuring team members were equipped with up-to-date knowledge of company policies, processes, and systems.
  • Gained hands-on experience with three ERP systems: Microsoft Dynamics NAV, Oracle NetSuite, and IBM AS/400, leveraging each to manage customer data, process orders, and streamline service workflows.
  • Collaborated cross-functionally with sales, operations, and IT departments to resolve escalated issues and implement service improvements.

Preschool Teacher

Growing Kids Learning Center
10.2016 - 12.2020
  • Designed and implemented daily activities that aligned with the curriculum, fostering a stimulating and engaging learning environment.
  • Led fun, hands-on educational experiences to encourage children's cognitive, social, and emotional development.
  • Maintained a safe, clean, and organized classroom, ensuring an environment conducive to learning and exploration.
  • Supported children's growth by tracking developmental milestones and providing individualized attention to meet each child's needs.
  • Built positive relationships with parents, offering regular updates on their child's progress and fostering open communication.

Client Relations Representative

Warner-Squiers State Farm Agency
12.2015 - 10.2016
  • Developed and managed relationships with clients, providing exceptional customer service and support.
  • Advised potential clients on suitable insurance coverage options, tailoring recommendations to their unique needs.
  • Created and processed new insurance policies, ensuring accuracy and compliance with company guidelines.
  • Translated client inquiries into actionable solutions, converting quotes into new policies to meet business objectives.
  • Assisted clients with billing inquiries and resolved issues promptly, ensuring satisfaction and retention.
  • Processed policy changes and updates, maintaining accurate records and minimizing errors.
  • Provided ongoing policy recommendations to clients, helping them optimize coverage and make informed decisions.

Press Operator

Stoutco Inc
09.2015 - 12.2015

Social Media Assistant

Indiana University
01.2014 - 01.2015
  • Monitored and analyzed social media engagement across multiple platforms, identifying trends and user interactions.
  • Tracked campaign performance, providing data-driven insights to optimize social media marketing strategies and drive engagement.
  • Collaborated closely with the Admissions department to align social media efforts with organizational goals and student recruitment initiatives.
  • Assisted in creating and scheduling content to maintain a consistent and engaging social media presence.
  • Engaged with followers, responding to inquiries and fostering a positive online community.
  • Assisted with content creation, ensuring posts were aligned with brand voice, style, and objectives.

Cashier/ Beauty Advisor/ Photo Technician

Walgreens
01.2013 - 01.2014

Education

High School Diploma -

Elkhart Memorial High School
Elkhart, IN
01.2014

Skills

  • Data Entry
  • Bilingual
  • Organizational Skills
  • Computer Skills
  • Sales
  • Customer Service
  • Product knowledge
  • Issue resolution
  • Skill development
  • Team coaching
  • Data entry
  • Call center experience

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative/ Supervisor

Troyer Foods/ Raydia Food Group
01.2021 - Current

Preschool Teacher

Growing Kids Learning Center
10.2016 - 12.2020

Client Relations Representative

Warner-Squiers State Farm Agency
12.2015 - 10.2016

Press Operator

Stoutco Inc
09.2015 - 12.2015

Social Media Assistant

Indiana University
01.2014 - 01.2015

Cashier/ Beauty Advisor/ Photo Technician

Walgreens
01.2013 - 01.2014

High School Diploma -

Elkhart Memorial High School

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