Estela Aquino
Chicago,IL
Summary
Proven Restaurant Waiter with a track record of enhancing customer satisfaction at Indio Inc through exceptional service quality and attention to detail. Skilled in cash handling and maintaining a professional appearance, adept at managing high-pressure situations. Demonstrated ability to improve guest flow and loyalty by effectively prioritizing tasks and fostering a positive dining experience.
Overview
25
25
years of professional experience
Work History
Restaurant Waiter
Indio Inc
01.2004 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
Restaurant Waiter
La Justicia Restaurant
06.1999 - 06.2003
Education
High School Diploma -
Lic. Benito Juarez
Jalisco, Mexico.05-1991
Skills
- Cleanliness
- Cool Under Pressure
- Service Quality
- Cash Handling
- Professional Appearance
- Service prioritization
- Positive and professional
- Attention to Detail
- Reliable and Responsible
- Adaptable and Flexible
- Cleaning and sanitizing
- Organizational Skills
Timeline
Restaurant Waiter
Indio Inc
01.2004 - Current
Restaurant Waiter
La Justicia Restaurant
06.1999 - 06.2003
High School Diploma -
Lic. Benito Juarez
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