Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Estela Chopin

Buena Park,CA

Summary

Experienced Retail Sales Specialist highly effective at achieving sales goals on a consistent basis in competitive, fast-paced sales environments by applying exceptional verbal and written communication strengths along with detailed knowledge of cannabis products and deep customer relations expertise. Hardworking retail Sales Specialist knowledgeable about managing inventory, completing documentation and serving customers. Adept at picking up new offerings quickly to maximize sales chances. Prepared to leverage 7 years' experience to pursue dynamic new role at your company. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Specialist

Bud and Bloom
Santa Ana, CA
09.2022 - Current
  • Developed and implemented sales strategies to increase customer base.
  • Provided technical support to customers regarding product features and usage.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints in a timely manner.
  • Analyzed customer feedback to improve product offerings and services.
  • Assisted in the development of promotional materials for new products or services.
  • Monitored trends in the industry to stay informed about competitive landscape.
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.
  • Educated customers on product features and technical details to highlight benefits.
  • Stayed up to date on company products and services to support sales objectives.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Maintained accurate and up-to-date inventory records.
  • Monitored stock levels to ensure availability of products.
  • Investigated discrepancies between physical count and computer records.
  • Ensured proper storage conditions for all items in the warehouse.
  • Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
  • Identified obsolete or slow moving items for disposal or sale at discounted prices.
  • Provided support during internal audits related to material management processes.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
  • Identified environmental factors that may be contributing to client's symptoms and collaborated with them to create an action plan for change.
  • Attended trainings, workshops related to current trends in the field.

Inventory Specialist

Newtonian Principles inc
Santa Ana, CA
09.2021 - 09.2022
  • Maintained accurate and up-to-date inventory records.
  • Monitored stock levels to ensure availability of products.
  • Developed and implemented effective inventory control systems.
  • Ensured proper storage conditions for all items in the warehouse.
  • Created reports on inventory activity, shortages, overages..
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Organized and led training sessions for new staff members in preparation for grand opening.
  • Assessed employee performance during the grand opening process and identified areas needing improvement.

Shift Lead Manager

C&R Restaurants
Fullerton, CA
09.2017 - 09.2021
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Trained new employees on procedures, policies, and job functions.
  • Ensured compliance with all safety regulations during shifts.
  • Monitored performance of staff to ensure quality standards were met.
  • Developed strategies to improve operational efficiency and productivity.
  • Provided feedback to team members on their performance levels.
  • Assisted in the development of short-term goals for each shift.
  • Prepared reports detailing shift activity and presented them to management.
  • Responsible for closing store procedures including locking doors, setting alarms, and counting money in register drawers.
  • Organized merchandise on shelves according to company guidelines and standards.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Ride Operator

Knott's Berry Farm
Buena Park, CA
11.2016 - 09.2017
  • Ensured safety of guests by enforcing ride and park policies.
  • Assisted with loading, unloading, and securing passengers on rides.
  • Maintained cleanliness of rides and surrounding area.
  • Provided customer service to guests in a friendly manner.
  • Performed daily inspections of rides according to company guidelines.
  • Monitored guest behaviour while riding attractions.
  • Operated control panels for ride systems and monitored audio and visual equipment.
  • Reported any mechanical or operational issues to maintenance staff promptly.
  • Conducted emergency procedures when necessary in accordance with safety protocols.
  • Verified rider height requirements for each attraction prior to boarding.
  • Collaborated with team members to ensure smooth operation of all attractions.
  • Communicated effectively with other departments regarding performance issues.
  • Demonstrated knowledge of ride operations, including proper use of restraints.
  • Inspected ride vehicles and equipment before opening it to the public.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Education

High School Diploma -

La Vista High School
Fullerton, CA
09-2015

Skills

  • Needs Assessment
  • Relationship Selling
  • Inquiry Handling
  • Client Relations
  • Bilingual
  • Cash Handling
  • Team Collaboration
  • Sales Expertise
  • Inventory Maintenance

Certification

Drivers liscense

Languages

Spanish
Native/ Bilingual

References

  • Krystal Quiroz, Manager, C&R Restaurants: (657)263-6101 -Krystaalquiroz12@gmail.com
  • Chantel Williams, General Manager, Newtonian Principles Inc, (360)823-7006, Cwilliams@planet13holdings.com, Former manager
  • Mellisa Paek, Manager, Bud and Bloom inc, (714)788-6803, Mpaek@farmacyshop.com

Timeline

Sales Specialist

Bud and Bloom
09.2022 - Current

Inventory Specialist

Newtonian Principles inc
09.2021 - 09.2022

Shift Lead Manager

C&R Restaurants
09.2017 - 09.2021

Ride Operator

Knott's Berry Farm
11.2016 - 09.2017

High School Diploma -

La Vista High School

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Estela Chopin