Estela Gomez
Houston,TX
Summary
Accomplished Medical Assistant with a proven track record at Westbury Pediatrics, adept in HIPAA compliance and patient care coordination. Demonstrated ability to improve patient satisfaction through exceptional service and effective communication. Skilled in medical supply inventory management, ensuring operational efficiency. Excelled in fostering trust and streamlining clinical processes.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Westbury Pediatrics
05.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented patient information in EMR and prepared paperwork for medical staff.
- VAOS Duties
- counted vaccines for monthly
- Temperature Tuesday
- Orchard
- DAW supply inventory
Medical Assistant
Bernadette Iguh, MD
08.2015 - 02.2020
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Inventory suppy
- vaccine count inventory
- VAOS vaccine report
Education
GED -
Lamar High School
Westheimer 05-1999
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Data entry
- CPR
- Immunization administration
- Medical procedures
- Laboratory specimen collection
- Medical records management
- Patient care coordination
- Medical supply inventory
- First aid
- Inventory and supply management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant
Westbury Pediatrics
05.2021 - Current
Medical Assistant
Bernadette Iguh, MD
08.2015 - 02.2020
GED -
Lamar High School
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