Estela Gonzales
Shawnee,KS
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Experienced Accounts Receivable Specialist bringing Number years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options.
Efficient Accounts Receivable Specialist offering Number years of experience in accounts receivable functions. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in accurately preparing weekly and monthly reports within tight deadlines.
Overview
16
16
years of professional experience
Work History
Bilingual Collection Specialist
Entegra Capital
Overland Park, KS
04.2023 - Current
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Established relationships with customers to encourage payment of delinquent accounts.
Bilingual Collections Specialist
Alliance Data
Lenexa, KS
11.2007 - 01.2023
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and contracts on accounts.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Handled Number outbound and inbound calls daily with goal of collecting owed debt.
Education
Skills
- Payment Scheduling
- FDCPA Compliance
- Credit and Collections
- Skip Tracing
- Overdue Balance Detection
- Outbound Calls
- Persuasive Negotiations
- Analytical and Critical Thinking
- Payment Solicitation
- Delinquent Account Notification
- Customer Financing
- Managing Delinquent Accounts
- Debt Repayment Negotiation
- Credit Extension Negotiation
- Problem Identification
- Negotiation and Resolution
- Customer Satisfaction
- Solution Building
- Reading Comprehension
- Goals and Performance
- Organizational Skills
- Applied Mathematics
- Collecting Statements
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Collection Specialist - Entegra Capital
04.2023 - Current
Bilingual Collections Specialist - Alliance Data
11.2007 - 01.2023
El Dorado Trade Scool - ,
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