Estela Gonzalez
Whittier,Ca
Overview
4
4
years of professional experience
1
1
Certification
Work History
Scanner Coordinator
Thriftway Market
Panhandle, TX
08.2023 - 05.2024
- Improved inventory accuracy by consistently updating and maintaining product data in the scanning system.
- Assisted in loss prevention efforts by identifying potential sources of shrink related to inaccurate pricing or scanning errors.
- Increased efficiency, implemented new processes for updating pricing information across various departments.
- Promoted a positive work environment, trained new team members on scanner coordinator responsibilities and best practices.
- Provided excellent customer service, addressed questions regarding pricing discrepancies or concerns swiftly and professionally.
- Contributed to sales goals by implementing promotional signage in a timely manner to reflect current sales events.
- Implemented quality control measures for label printing process which led to increased legibility and fewer misprints.
- Maintained strong vendor relationships, collaborated on cost changes, and ensured proper communication of updates to relevant parties.
Manager in Training
Metro By T-Mobile
Amarillo, TX
11.2022 - 05.2024
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Analyzed customer feedback to identify areas for improvement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Luxor Staffing
Manager
Garland, TX
01.2020 - 12.2022
- Maintained accurate records of safety-related incidents, allowing for data-driven improvements in future prevention efforts.
- Coordinated with external vendors for specialized safety equipment or services when required, guaranteeing timely delivery and proper installation.
- Actively participated in industry conferences or networking events, staying informed about emerging issues that could impact workplace safety.
- Decreased accident rates through regular safety training sessions and drills for employees.
Education
No Degree -
Palo Duro High School
Amarillo, TXSkills
- Shipping and receiving
- Warehouse Operations
- Stock replenishment
- Time Management
- Team Collaboration
- Office Administration
- Inbound phone call handling
- Documentation and Recordkeeping
- Scheduling appointments
- Appointment Scheduling
- Schedule Management
- Inventory Management
- Office inventory management
- Telephone Etiquette
- Office Opening and Closing
- Bookkeeping
- Calendar Management
- Staff scheduling procedures
- Microsoft Access
- Meeting planning
- Meeting Coordination
- Customer Service
- Multitasking and Organization
- Team Leadership
- Phone and Email Etiquette
- Microsoft Office
- Employee Supervision
- Staff Management
- Scheduling
- Staff Training
- Staff Scheduling
- Report Writing
- Microsoft Excel
- Data Collection
- Sales team training
- Motivational Skills
- Verbal and written communication
- Client Relationship Management
- Direct Sales
- Sales process
- Sales Tracking
- Sales processes
- Order Management
- Promotional sales events
- Staff Coordination
- New Hire Onboarding
- Strong Organization
- Payroll Administration
- HR software proficiency
- Decision-Making
- Cash Handling
- Money Handling
- Cash handling and management
- Cash Register Operation
- Cash Management
- Payment Processing
- Refunds and exchanges
- Payment Collection
- Refund handling
- ID Verification
- Sales expertise
- Daily Reporting
- Staff Mentoring
- Customer Empathy
- Service Calls
- Customer Needs Assessment
- Problem-Solving
- Microsoft Windows and Office
- Help Desk Support
- Desktop support
- Friendly and Patient
- Interpersonal Skills
- Customer service expert
- Highly Professional
- Software Upgrades
- Hardware and Software Configuration
- Online Chat Support
- Support Services
- Incident Management
- Call Management
- Tracking and Documentation
- Empathy Display
- Sales experience
- Patience Practice
- Positive Attitude
- Cleaning and sanitizing
- Heartsaver First Aid CPR AED (First Aid CPR AED)
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Scanner Coordinator
Thriftway Market
08.2023 - 05.2024
Manager in Training
Metro By T-Mobile
11.2022 - 05.2024
Luxor Staffing
Manager
01.2020 - 12.2022
No Degree -
Palo Duro High School