Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Estela Gonzalez

Whittier,Ca

Overview

4
4
years of professional experience
1
1
Certification

Work History

Scanner Coordinator

Thriftway Market
08.2023 - 05.2024
  • Improved inventory accuracy by consistently updating and maintaining product data in the scanning system.
  • Assisted in loss prevention efforts by identifying potential sources of shrink related to inaccurate pricing or scanning errors.
  • Increased efficiency, implemented new processes for updating pricing information across various departments.
  • Promoted a positive work environment, trained new team members on scanner coordinator responsibilities and best practices.
  • Provided excellent customer service, addressed questions regarding pricing discrepancies or concerns swiftly and professionally.
  • Contributed to sales goals by implementing promotional signage in a timely manner to reflect current sales events.
  • Implemented quality control measures for label printing process which led to increased legibility and fewer misprints.
  • Maintained strong vendor relationships, collaborated on cost changes, and ensured proper communication of updates to relevant parties.

Manager in Training

Metro By T-Mobile
11.2022 - 05.2024
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Analyzed customer feedback to identify areas for improvement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Luxor Staffing

Manager
01.2020 - 12.2022
  • Maintained accurate records of safety-related incidents, allowing for data-driven improvements in future prevention efforts.
  • Coordinated with external vendors for specialized safety equipment or services when required, guaranteeing timely delivery and proper installation.
  • Actively participated in industry conferences or networking events, staying informed about emerging issues that could impact workplace safety.
  • Decreased accident rates through regular safety training sessions and drills for employees.

Education

No Degree -

Palo Duro High School
Amarillo, TX

Skills

  • Shipping and receiving
  • Warehouse Operations
  • Stock replenishment
  • Time Management
  • Team Collaboration
  • Office Administration
  • Inbound phone call handling
  • Documentation and Recordkeeping
  • Scheduling appointments
  • Appointment Scheduling
  • Schedule Management
  • Inventory Management
  • Office inventory management
  • Telephone Etiquette
  • Office Opening and Closing
  • Bookkeeping
  • Calendar Management
  • Staff scheduling procedures
  • Microsoft Access
  • Meeting planning
  • Meeting Coordination
  • Customer Service
  • Multitasking and Organization
  • Team Leadership
  • Phone and Email Etiquette
  • Microsoft Office
  • Employee Supervision
  • Staff Management
  • Scheduling
  • Staff Training
  • Staff Scheduling
  • Report Writing
  • Microsoft Excel
  • Data Collection
  • Sales team training
  • Motivational Skills
  • Verbal and written communication
  • Client Relationship Management
  • Direct Sales
  • Sales process
  • Sales Tracking
  • Sales processes
  • Order Management
  • Promotional sales events
  • Staff Coordination
  • New Hire Onboarding
  • Strong Organization
  • Payroll Administration
  • HR software proficiency
  • Decision-Making
  • Cash Handling
  • Money Handling
  • Cash handling and management
  • Cash Register Operation
  • Cash Management
  • Payment Processing
  • Refunds and exchanges
  • Payment Collection
  • Refund handling
  • ID Verification
  • Sales expertise
  • Daily Reporting
  • Staff Mentoring
  • Customer Empathy
  • Service Calls
  • Customer Needs Assessment
  • Problem-Solving
  • Microsoft Windows and Office
  • Help Desk Support
  • Desktop support
  • Friendly and Patient
  • Interpersonal Skills
  • Customer service expert
  • Highly Professional
  • Software Upgrades
  • Hardware and Software Configuration
  • Online Chat Support
  • Support Services
  • Incident Management
  • Call Management
  • Tracking and Documentation
  • Empathy Display
  • Sales experience
  • Patience Practice
  • Positive Attitude
  • Cleaning and sanitizing
  • Heartsaver First Aid CPR AED (First Aid CPR AED)

Certification

  • First Aid/CPR Certified

Languages

Spanish
Native or Bilingual

Timeline

Scanner Coordinator

Thriftway Market
08.2023 - 05.2024

Manager in Training

Metro By T-Mobile
11.2022 - 05.2024

Luxor Staffing

Manager
01.2020 - 12.2022

No Degree -

Palo Duro High School

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Estela Gonzalez