Estela Lemus-Mora
Valdese,NC
Summary
Experienced with classroom management and student support. Utilizes communication skills to foster positive learning environment. Knowledge of educational tools and techniques to enhance student engagement. As well as an organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
7
7
years of professional experience
Work History
Teacher Assistant
Burke County Public Schools
02.2023 - Current
- Providing support to the lead teacher, working with students in small groups, and completing other duties needed.
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
- Actively participated in professional development opportunities to stay current with emerging trends in education and improve instructional effectiveness.
- Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
Receptionist/ CSR
Batz Insurance Agency
12.2020 - 09.2024
- Duties included selling insurance for auto, home, boat, motorcycle, business, and events. Interpreting, Notary Public, Income tax, Power of Attorney, Recommendation Letters, etc.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
Food Lion To-Go, Cashier
Food Lion
03.2020 - 11.2020
- In depth grocery shopping for customers and delivered groceries to their cars during peak COVID-19 time.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Ice Cream Confectioner
Toasted and Rolled
06.2018 - 12.2019
- Made delicious rolled ice cream, baked all kinds of traditional Costa Rican pastries, and high-quality milkshakes.
- Increased customer satisfaction with consistently delicious confections through meticulous attention to detail in preparation and presentation.
- Trained new employees on standard operating procedures, ensuring consistency and quality across all team members.
Education
High School Diploma -
JC Draughn High School
01.2020
Associates - Applied Science in Early Childhood Education
Western Piedmont Community College
07-2023
Skills
- Bilingual, fluent in Spanish and English
- Customer Service
- Team collaboration
- Problem-solving
- Time management
- Flexibility and adaptability
- Relationship building
- Cultural awareness
- Dedicated team player
- Data organization
- Tech-Savvy
- Friendly, positive attitude
LANGUAGES
Spanish
English
Timeline
Teacher Assistant
Burke County Public Schools
02.2023 - Current
Receptionist/ CSR
Batz Insurance Agency
12.2020 - 09.2024
Food Lion To-Go, Cashier
Food Lion
03.2020 - 11.2020
Ice Cream Confectioner
Toasted and Rolled
06.2018 - 12.2019
High School Diploma -
JC Draughn High School
Associates - Applied Science in Early Childhood Education
Western Piedmont Community College
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