Estela Lopez
Costa Mesa,California
Summary
Bilingual (Spanish/English) professional with experience in customer service, scheduling, and office support. Skilled in helping clients, answering questions, and handling sensitive information. Organized, reliable, and comfortable working in fast-paced environments like tax and insurance offices.
Overview
2
2
years of professional experience
Work History
Customer Service/Receptionist
Bayres Insurance Agency
02.2024 - 04.2025
- Greeted customers upon arrival and answered incoming calls, providing basic insurance information when needed.
- Scheduled appointments and answered emails.
- Restocked office supplies and maintained a front desk appearance to reflect a clean, efficient work environment.
- Collaborated with internal team members to ensure smooth day to day operations.
- Sorted and filed client documents to ensure easy retrieval.
- Gained hands-on experience with Excel
Front Desk Receptionist
Gabriela’s Income Tax
01.2023 - 12.2023
- Provided front-line customer service, greeting clients and handling inquiries in a high-volume tax preparation office.
- Scheduled and managed client appointments, demonstrating excellent time management and calendar coordination.
- Maintained confidentiality with sensitive financial and personal data, ensuring client trust and compliance with privacy standards.
- Assisted in document preparation and intake, contributing to the efficient processing of client records.
Education
Bachelor of Arts - Political Science
University of California, Irvine
06.2025
Associate of Arts - Social and Behavioral Sciences
Santiago Canyon College
06.2023
Associate of Liberal Arts - Arts, Humanities, and Communications
Santiago Canyon College
06.2023
Skills
- Language: Fluent in English and Spanish
- Customer service: Experience assisting clients in person, by phone, and by email in office settings
- Communication: Strong written and verbal communication with diverse groups
- Organization: Event planning, logistics coordination, and team collaboration
Community Service
UCI Model United Nations Conference, Director, UN Human Rights Council, Irvine, CA, 2024-09, 2025-04, Led a team to plan and run a 40+ participant conference session, managing logistics, space setup, and delegate support., Wrote and edited materials used by participants, improving communication and preparation., Mentored assistant staff and ensured smooth, professional event operations.
LEADERSHIP & COMMUNITY ENGAGEMENT EXPERIENCE
- Assistant Director, SPECPOL Committee
- Helped coordinate committee logistics and managed in-room operations during conference sessions.
- Assisted in planning meetings, setting up rooms, and supporting participants and staff.
- Gained experience working on a team to execute complex, organized events.
- September 2023-April 2024
Timeline
Customer Service/Receptionist
Bayres Insurance Agency
02.2024 - 04.2025
Front Desk Receptionist
Gabriela’s Income Tax
01.2023 - 12.2023
Associate of Arts - Social and Behavioral Sciences
Santiago Canyon College
Associate of Liberal Arts - Arts, Humanities, and Communications
Santiago Canyon College
Bachelor of Arts - Political Science
University of California, Irvine
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