Estela Luna
Hillside,IL
Summary
Driven Service Representative from Loyola University Medical Center, excelling in customer service and computer proficiency. Demonstrated exceptional ability to maintain productivity, ensure patient confidentiality, and foster trust through empathy and professionalism. Achieved high customer satisfaction by effectively managing patient registration and insurance verification, showcasing critical thinking and multitasking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Service Representative
Loyola University Medical Center
10.1999 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Accepted payments and updated accounts with latest information.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Education
GED -
Proviso East High School
Maywood, ILSkills
- Payment Acceptance
- Customer Service
- Computer Proficiency
- Medical terminology knowledge
- Call triaging
- Scheduling
- Critical thinking abilities
- Patient Registration
- Insurance Verification
- Patient Confidentiality Compliance
- Precertification
- Multitasking and Organization
- Phone and Email Etiquette
- Referral Coordination
- Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
Service Representative
Loyola University Medical Center
10.1999 - Current
GED -
Proviso East High School
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