Estela Montano
Spring Valley,CA
Summary
Proven professional with extensive experience in the cleaning and customer service sectors, notably with JS Cleaning and Hilton Bayfront Hotel. Excelled in managing and coordinating cleaning services, enhancing customer satisfaction, and maintaining meticulous attention to detail. Demonstrates strong time management and Microsoft Office skills, achieving significant improvements in operational efficiency and client relations.
Overview
24
24
years of professional experience
Work History
Commercial Janitorial Cleaner
JS Cleaning
Chula Vista, CA
06.2022 - 06.2024
- Cleaned windows, walls, mirrors, restroom fixtures, and other surfaces using appropriate cleaning supplies.
- Completed routine maintenance checks, notifying management of needed repairs.
- Stocked janitorial closets with necessary supplies such as toilet paper, soap, towels and other items.
- Dusted furniture, machines or equipment.
- Serviced, cleaned and restocked restrooms.
Room Attendant
Hilton Bayfront Hotel
San Diego, CA
11.2012 - 10.2022
- Attended staff meetings to coordinate daily tasks and suggest input to improve customer service
- Overlooked daily assignments and prepared a cleaning cart for occupied and vacant rooms
- Communicated through a device to ensure all guests' requests are serviced in a timely manner
- Inspected rooms and answered a high volume of incoming calls at the front desk
- Scheduled, booked rooms, and conducted customer daily check-ins
- Abided HIPPA regulations and kept all client's information confidential
Customer Service Specialist and RMA Coordinator
Remec Wireless
Poway, CA
02.2002 - 09.2012
- Tracked in/out materials and prototypes
- Resolved discrepancies in the accounting department
- Logged return manufactured materials, prototypes and established new RMA number ship outs
- Communicated with international calling to ensure overseas companies RMAs were up to date
- Managed shipping and receiving documentation to ensure all orders were properly accounted for
Cleaning services coordinator
Echevarria Cleaning Service
Chula Vista, CA
01.2000 - 02.2002
- Managed existing accounts and ensured demands were met accordingly
- Called businesses and coordinated with them new contracts for several cleaning services
- Managed payroll and communicated efficiently with staff to ensure productivity and satisfaction
- Assisted team members with cleaning services with large accounts and covered call outs
Education
Highschool -
Mission Bay Highschool
Skills
- Skilled in Microsoft Office Applications
- Time management
- Detail-oriented and client-oriented
- Customer service skills
- Relationship management skills
- Experience in answering customer calls
- Cleaning and organizing
- Safe cleaning with chemicals
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Commercial Janitorial Cleaner
JS Cleaning
06.2022 - 06.2024
Room Attendant
Hilton Bayfront Hotel
11.2012 - 10.2022
Customer Service Specialist and RMA Coordinator
Remec Wireless
02.2002 - 09.2012
Cleaning services coordinator
Echevarria Cleaning Service
01.2000 - 02.2002
Highschool -
Mission Bay Highschool
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