Estela Santillan
Jonesboro,GA
Summary
Parts Advisor with 7 years of experience meeting and exceeding customers automotive parts needs. Maximized potential sales with merchandise knowledge and outstanding customer service. Highly organized and diligent.
Overview
8
8
years of professional experience
Work History
Parts Advisor
Kia Atlanta South
Morrow, Georgia
05.2016 - 03.2024
- Maintained accurate records of all parts orders, returns, and exchanges.
- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
- Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.
- Assisted in the receiving and stocking of incoming parts shipments.
- Managed the ordering process for out-of-stock items.
- Created invoices for each sale transaction.
- Provided exceptional customer service to customers by answering questions and addressing concerns.
- Organized warehouse space to ensure efficient storage of new and existing items.
- Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
- Communicated effectively with vendors regarding special orders, returns, and discounts.
- Inspected returned parts to determine if they were eligible for exchange or refund.
- Performed cycle counts of inventory items as needed.
- Monitored backorders and expedited delivery when possible.
- Retrieved parts from shelves and bins according to order requests.
- Researched part numbers for requested parts using catalogs and other resources.
- Assisted technicians in locating hard-to-find parts during repair jobs.
- Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
- Processed payments from customers for purchased parts.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Opened crates to replenish stocked items in proper aisles.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Received, examined and reshelved returned parts.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Located and labeled parts to maintain organized inventory of stock.
- Answered customer calls promptly and professionally.
- Responded to customer emails in a courteous and efficient manner.
- Loaded and unloaded parts from delivery truck.
- Checked orders for accuracy prior to delivery.
- Verified that invoices were accurate before leaving the warehouse.
- Followed all safety regulations while operating company vehicle.
- Packaged and safely loaded parts and materials to prevent damage during transportation.
Education
High School Diploma -
HENRY W GRADY/ MIDTOWN
Atlanta, GA05-2015
Skills
- Email Communication
- Ordering Parts
- Invoice Processing
- Customer Service
- Stock Control
- Warehouse Operations
- Catalog and Parts Familiarity
- Call Handling
- Excellent Phone Demeanor
Timeline
Parts Advisor
Kia Atlanta South
05.2016 - 03.2024
High School Diploma -
HENRY W GRADY/ MIDTOWN
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