Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Estela Solorzano

Austin,TX

Summary

Reliable Medical Records Clerk with 15 years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills.

Overview

14
14
years of professional experience

Work History

Clerk

Internal Revenue Service, IRS
02.2021 - Current
  • Edited documents to keep company materials free of grammar errors.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Trained new clerks on company procedures effectively contributing to their integration into the team.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Identified issues, analyzed information and provided solutions to problems.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked well in a team setting, providing support and guidance.
  • Edited documents and arranged documents in order for next department to issue ITIN number.

Medical-office-customer Service Representative

Austin Gastroenterology
12.2017 - 11.2020
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
  • Streamlined patient scheduling by implementing an efficient appointment system, resulting in reduced wait times and increased patient satisfaction.
  • Performed administrative duties such as answering phones, filing paperwork, data entry accurately to maintain organized office records.
  • Transcribed [Number] medical records per week.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved patient experience by promptly addressing concerns and providing compassionate support during their visits.
  • Reviewed and sent medical records to other physicians upon request.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Ensured compliance with HIPAA regulations by diligently maintaining patient confidentiality and securely handling sensitive information.
  • Coordinated medical supplies inventory management to ensure timely ordering and replenishment of essential items for uninterrupted clinic operations.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Oversaw facility maintenance schedules to ensure a clean, safe, and functional workspace for all personnel at all times.
  • Aided with prescription refill requests.
  • Trained all new employees on records management system.
  • Scheduled, rescheduled, and cancelled appointments for medical patients.
  • Provided assistance to patients with insurance-related inquiries, helping them understand their coverage and navigate the complexities of healthcare billing.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.

Medical Scheduler

River Ranch Radiology
08.2015 - 04.2016
  • Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
  • Received and routed laboratory results to correct clinical staff members.
  • Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
  • Ensured optimal utilization of resources by regularly updating provider availability in the scheduling system.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.

Medical Customer Service Representative/Medical Assistant

Austin Gynecology
08.2010 - 05.2013
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Facilitated the transition to a new electronic medical records system by assisting in data migration efforts and providing user training.
  • Built and maintained positive working relationships with patients and staff.
  • Supported patients by providing clear explanations on insurance benefits, coverage limitations, and out-of-pocket costs.
  • Educated patients on available healthcare services and assisted them in making informed decisions about their care options.
  • Took copayments and compiled daily financial records.
  • Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Assisted patients in filling out check-in and payment paperwork.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
  • Assisted in training new team members.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Responded proactively and positively to rapid change.
  • Streamlined communication between patients and healthcare providers for efficient appointment scheduling and followups.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Coordinated with clinical staff to ensure seamless handling of prescription refills, test results, and referral authorizations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Education

Medical Assistant - Medical

Southern Careers Institute Inc
Austin, TX
12.2008

Skills

  • Mail handling
  • Records Maintenance
  • Quality Control
  • Team Collaboration
  • Cash Management
  • Document Management
  • Microsoft Office
  • Switchboard Operation
  • Telephone Etiquette
  • Customer Satisfaction
  • Attention to Detail
  • Calendar Management
  • Office Supply Management
  • Record preparation
  • Scheduling
  • Cash Handling
  • Customer Service
  • Fluent in spanish
  • Organization
  • EMR proficient

Languages

Spanish
Native or Bilingual

Timeline

Clerk

Internal Revenue Service, IRS
02.2021 - Current

Medical-office-customer Service Representative

Austin Gastroenterology
12.2017 - 11.2020

Medical Scheduler

River Ranch Radiology
08.2015 - 04.2016

Medical Customer Service Representative/Medical Assistant

Austin Gynecology
08.2010 - 05.2013

Medical Assistant - Medical

Southern Careers Institute Inc

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Estela Solorzano