Estela Valdez
San Bernardino,USA
Summary
Dynamic Office Assistant II with extensive experience in data entry using the Calredie database and a strong understanding of HIPAA compliance within the Dept. of Public Health, Communicable Disease Section County of San Bernardino. Notable for excellence in employee training and inventory management, consistently achieving high standards in multitasking and customer service. Dedicated to enhancing operational efficiency and maintaining precise documentation in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Office Assistant II
Dept. of Public Health, County of San Bernardino
San Bernardino, USA
04.2023 - Current
- Conducts data entry tasks with a high level of accuracy and efficiency.
- Safeguards private documents with utmost discretion.
- Cross-trained and developed expertise in diverse procedures for syphilis, gonorrhea, chlamydia, Hepatitis C, Campylobacter/Giardia, influenza, RSV, and TB/PHPP.
- Trained new employees on processes for managing disease-related data entry.
- Managed all postal communications, ensuring accurate distribution within the organization.
- Directed community and provider phone calls to relevant departments.
- Ensured timely ordering of necessary office supplies and immunization documents.
- Coordinated appointment bookings for individuals affected by Covid and Monkeypox.
- Assisted TB in converting physical documents into scanned digital reports for efficient storage.
- Provided reception support when necessary.
Public Service Employee
Dept. of Public Health, County of San Bernardino
San Bernardino, USA
04.2021 - 04.2022
- Extracting and entering accurate data from patients’ medical information to Communicable Disease Section database
- Provides excellent customer service.
- Communicates with Communicable Disease Investigator’s and medical personnel regarding patient reports.
- Receiving and sending mails including immunization cards
- Computer, copier, fax, scanner, telephone operations
- Cross trained from other areas needing coverage/back up.
- Call center duties using Cisco phone system.
- Assigned to train new hires on data entry procedures of different diseases and Cisco phone system.
- Appointment scheduling
Petition Clerk
Registrar of Voters, County of San Bernardino
San Bernardino, USA
03.2021 - 04.2021
- Searches and matches voters’ signatures from the petition list to San Bernardino County’s database making sure the signatures belong to the right person, lives in the county also making sure that the database, petition list and generator page matches.
WEX Worker
Department of Health County of San Bernardino
San Bernardino, USA
04.2019 - 02.2021
- Extracting and entering accurate data from patients’ medical information to Communicable Disease Section database
- Provides excellent customer service.
- Communicates with Communicable Disease Investigator’s and medical personnel regarding patient reports.
- Receiving and sending mails including immunization cards
- Computer, copier, fax, scanner, telephone operations
- Call center duties
Caregiver
House of Grace, West Covina
West Covina, USA
07.2018 - 02.2021
- Preparing and keeping patient records
- Administering and ordering of patient medications
- Communicates with patients’ family members on their progress.
- Patient care
- Collecting residents’ monthly rent
Volunteer
The Salvation Army
San Bernardino, USA
05.2018 - 07.2018
- Provides excellent customer service.
- Assist with the food distribution.
- Making sure the community is aware of the safety protocols.
- Responsible with the overall cleanliness of the facility
Education
Some College (No Degree) - Medical Administrative Assisting
Bryman College
San Bernardino, CASkills
- Data entry
- Multitasking capacity
- Microsoft Office Suite
- Office machine operation
- Appointments scheduling
- Employee training
- Problem solving
- HIPAA compliance
- Appointment scheduling
- Inventory management
- Document handling
- Multitasking
- Customer service
- Time management
- Team collaboration
- Analytical thinking
- Record sorting and filing
- Strong problem solver
- Spreadsheet management
- Proofreading documents
- Scheduling appointments
- Verbal and written communication
- Office supply management
- Reception duties
- Patient care
- Payment processing
- Mail management
Affiliations
I love going to the movies with family and friends. I just started urban gardening and looking forward to learning a lot of things from the community.
References
References available upon request.
Timeline
Office Assistant II
Dept. of Public Health, County of San Bernardino
04.2023 - Current
Public Service Employee
Dept. of Public Health, County of San Bernardino
04.2021 - 04.2022
Petition Clerk
Registrar of Voters, County of San Bernardino
03.2021 - 04.2021
WEX Worker
Department of Health County of San Bernardino
04.2019 - 02.2021
Caregiver
House of Grace, West Covina
07.2018 - 02.2021
Volunteer
The Salvation Army
05.2018 - 07.2018
Some College (No Degree) - Medical Administrative Assisting
Bryman College
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