Estela Weeks

• Strong problem-solving skills and ability to think critically under pressure
• Delivered personalized recommendations based on individual customer needs, driving sales growth.
• Managed high volume of inbound calls while maintaining professional demeanor under pressure.
• Enhanced customer experiences by providing timely and accurate information on products and services.
• Actively contributed ideas during team meetings focused on enhancing internal processes and workflows for superior support outcomes.
• Collaborated with team members to improve overall response times and service quality.
• Strong problem-solving skills and ability to think critically under pressure
• Streamlined communication processes for increased efficiency in addressing customer inquiries.
• Assisted customers in navigating company website or mobile app for self-service options when applicable.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
• Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
• Responded proactively and positively to rapid change.
• Educated customers about billing, payment processing and support policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided expert guidance on website navigation and usage, increasing end-user confidence and satisfaction levels.

Responsible for qualifying and processing customer reservations in a timely manner and guaranteeing high level of customer service.

Recommended, selected and helped recognize customers additional services offered, based on customer needs and desires.

Regularly sought opportunities to up sell and add on additional services,

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues and Improved customer retention rates with exceptional product knowledge and personalized additional services recommendations.
• Monitored flow of vehicles and directed inventory as needed
• Pre- processed reservations for preferred members
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client
• Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for the company.
• Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Cross-trained and provided backup support for all departments

Responsible for qualifying and processing customer reservations in a timely manner and guaranteeing high level of customer service.

Recommended, selected and helped recognize customers additional services offered, based on customer needs and desires.

Regularly sought opportunities to up sell and add on additional services,

Earned Top "GPS " sales award

Guaranteed positive customer experiences and resolved all customer complaints. ,increasing customer service satisfaction,highly empathetic client relationships and earned 2 awards for excellent costumer service .

Cross-trained and provided back-up for other departments

Served as the company's bilingual Spanish/English customer service representative.

Expressed appreciation and invited customers to return to the store.