Estela Zamora
Delhi,CA
Summary
Goal-oriented Instructional Aide caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
11
11
years of professional experience
Work History
Instructional Aide
DUSD DEXL Program
10.2023 - Current
- Help TK-6th graders with homework assignments
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Maintained safety and security by overseeing students in recess environments.
- Assisted with classroom technology to prepare students with skills needed to succeed in 21st century tools.
Warehouse Manager/Store Specialist
Sherwin Williams
03.2021 - 06.2023
- Met with customers and sales team discussing needs and recommendations
- Organized store by returning merchandise to proper areas and restocked displays
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Educated customers on product and service offerings.
On-site Resident Manager
Sierra Pacific Management
06.2015 - 01.2023
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
CSR
H&R Block
01.2014 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Accounts Receivable
Landa & Sons Glass
10.2016 - 01.2017
- Reached out to vendors and customers to verify information and follow up on client issues.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Managed invoices for new materials and parts.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
CSSR
Wells Fargo Bank
03.2016 - 10.2016
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
Receptionist
Farmers Insurance
08.2013 - 03.2014
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
Education
Degree - Early Childhood Education
Yuba Community College
05.2021
High School Diploma -
Chico High School
Chico, CA05.2011
Skills
- Customer Support and Assistance
- Positive Client Rapport
- Organizational Skills
- Friendly, Positive Attitude
- Reliable and Trustworthy
- Team Building
- Work Ethic
- Fluent in Spanish
- Products and Services Knowledge
- Relationship Building
- Strong Training Skills
- 12 years of Customer Service
- Group and individual instruction
- Progress Reporting
- Lesson development
- Classroom support
Awards
Honor Roll: Yuba College 2019-2020
Languages
Spanish
Native or Bilingual
Timeline
Instructional Aide
DUSD DEXL Program
10.2023 - Current
Warehouse Manager/Store Specialist
Sherwin Williams
03.2021 - 06.2023
Accounts Receivable
Landa & Sons Glass
10.2016 - 01.2017
CSSR
Wells Fargo Bank
03.2016 - 10.2016
On-site Resident Manager
Sierra Pacific Management
06.2015 - 01.2023
CSR
H&R Block
01.2014 - 04.2017
Receptionist
Farmers Insurance
08.2013 - 03.2014
Degree - Early Childhood Education
Yuba Community College
High School Diploma -
Chico High School
Similar Profiles
Victoria SandovalVictoria Sandoval
Substitue Teacher at DUSD, BUSDSubstitue Teacher at DUSD, BUSD
Ondrea EstradaOndrea Estrada
ELA Middle School Teacher at DUSD 27ELA Middle School Teacher at DUSD 27
Jamie Jamaica RochesterJamie Jamaica Rochester
Food Service Assistant at DUSDFood Service Assistant at DUSD
Sherri ElkinsSherri Elkins
Parts Representative at Canon Business SolutionsParts Representative at Canon Business Solutions
Sandra PinedaSandra Pineda
Medical Office Assistant at Big Creek FHOMedical Office Assistant at Big Creek FHO