Estela Cristina Sanchez
Inglewood,CA
Summary
Management position with an opportunity to learn and grow. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively.
Impeccable work ethic with 23 years of experience in the Building Service Industry. A proactive leader capable of adapting to a changing environment. Enjoy the satisfaction of overcoming obstacles and challenges. Bilingual (Spanish/English). Self-motivated, creative and independent worker.
Overview
27
27
years of professional experience
Work History
Project Manager
ABM Onsite Services
2005.01 - Current
- Oversee a project of 1.6 million square feet
- Responsible for both day and night operations
- Train employees to ensure facility consistency to maintain a high standard of cleaning
- Maintain quality control by working closely with management in handling all cleaning issues
- Responsible for conducting quality control inspections, handling tenant complaints, creating bids for over-standard work, conducting monthly safety training meetings, maintaining good customer relations, ordering supplies, and ensuring that all janitorial equipment is accounted for and is kept in proper working order
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Guarantee that work orders are completed in a timely matter.
- Maintained compliance with OSHA regulations through proper training, documentation, and adherence to safety protocols.
Supervisor
ABM Onsite Services
2000.05 - 2005.01
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Managed day-to-day operations
- Collaborated with building managers to address specific facility needs and concerns in a timely manner.
- Enhanced workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Prioritized safety training sessions for all team members, reducing workplace accidents significantly over time.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Janitor
Advance Building Maintenance
1997.11 - 1999.04
- Achieved high levels of customer satisfaction through consistent attention to detail and dedication to maintaining a clean, inviting facility for all occupants.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, and dusting.
Education
Bachelor of Science - Business Administration
Cal State University Long Beach
Long Beach, CA01.2009
Associate Degree - Business Administration
El Camino College
Torrance, CA01.2004
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Payroll Processing
- Supply Ordering
- Complex Problem-Solving
- Customer relations and communications
- Customer and client relations
- Excel spreadsheets
- Employee Communications
- Word Processing
Accomplishments
- Achievement in Safety Training Program
- Received an award for 20 consecutive months without employee injuries
- Positive Communicating for Supervisors
- Trained in Micro-fabric cleaning
- Co-Produced a Fire Life Safety Video for Hispanic speaking janitorial staff
References
Available upon request
Timeline
Project Manager
ABM Onsite Services
2005.01 - Current
Supervisor
ABM Onsite Services
2000.05 - 2005.01
Janitor
Advance Building Maintenance
1997.11 - 1999.04
Bachelor of Science - Business Administration
Cal State University Long Beach
Associate Degree - Business Administration
El Camino College
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