Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dayrih Estela Silverio-Ramos

Greenville

Summary

Bilingual Customer Service Representative with 2+ years of hands-on experience in cash handling, transaction processing, and delivering personalized service in banking environments. Knowledgeable at balancing high-volume cash ATM's and drawers with 99%+ accuracy along with processing daily transactions such as deposits, withdrawals, loan payments all while remaining with precision. Recognized for building strong connections with members, resolving inquiries efficiently, and improving customer satisfaction. Adaptable and professional in fast-paced, high-pressure settings, and consistently exceeding office performance expectations.

Overview

4
4
years of professional experience

Work History

MSR/Teller

Red River Credit Union
05.2023 - Current
  • Processed high-volume transactions accurately and efficiently, minimizing customer wait times and ensuring a smooth banking experience.
  • Greeted customers warmly and by name when possible, promoting a welcoming and personalized atmosphere throughout the branch.
  • Resolved account inquiries and customer issues with professionalism and urgency, ensuring high satisfaction and repeat business.
  • Provided accurate information on account balances, transaction history, service charges, and interest rates, helping customers make informed decisions.
  • Built long-term customer relationships by delivering reliable, detail-oriented service, fostering trust and loyalty.
  • Maintained 100% cash drawer accuracy, performing routine audits and implementing strong cash-handling procedures.
  • Answered incoming phone calls, assisting members with account concerns, transaction questions, and digital banking support.
  • Completed manual and machine-assisted (ATM's) money counts, auditing high volumes of money accurately.
  • Educated customers on the use of online banking and mobile apps, increasing digital adoption and reducing branch traffic.
  • Multitasked effectively during peak hours, prioritizing responsibilities while maintaining exceptional service quality.
  • Opened various account types including checking, savings, CDs, money market, and business accounts in accordance with bank and member request.
  • Served as the primary point of contact for clients during account opening, ensuring a smooth onboarding experience with prompt communication and support.
  • Collaborated across departments to streamline the onboarding process for new accounts, improving operations efficiency.
  • Identified sales and referral opportunities, connecting customers with branch partners in lending and financial services.
  • Trained and supported upper management on operational procedures and office concerns while also contributing to consistent team performance.

Server

Texas Cafe Diner
08.2024 - 01.2025

Server

Texas Cafe Diner
11.2022 - 02.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Front Counter Crew Member

Chick-fil-A
06.2021 - 02.2022
  • Prioritized Tasks Proactively: Managed competing responsibilities during peak shifts by assessing urgency and importance. Ensured essential tasks were completed on time.
  • Delivered Exceptional Service: Provided friendly, efficient front-counter support, regularly resulting in positive customer feedback and shorter wait times.
  • Optimized Workstation Efficiency: Maintained a clean, organized service area which improved workflow and minimized delays during busy hours.
  • Adapted Flexibly Across Roles: Rotated smoothly between multiple service stations (e.g. front counter, check-out, customer inquiries), helping maintain team productivity under pressure.

Education

Greenville High School
Greenville, TX

Associate of Science - Sociology

Texas A&M University
Texarkana, TX
05-2026

Bachelor of Science - Social Psychology

Texas A&M University
Texarkana, TX
05-2028

Skills

  • Exceptional customer service
  • Presentable work ethic
  • Professionalism and courtesy
  • Cash handling and management
  • Customer relationship building
  • Enhanced and adaptable time management skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Texas Cafe Diner
08.2024 - 01.2025

MSR/Teller

Red River Credit Union
05.2023 - Current

Server

Texas Cafe Diner
11.2022 - 02.2023

Front Counter Crew Member

Chick-fil-A
06.2021 - 02.2022

Greenville High School

Associate of Science - Sociology

Texas A&M University

Bachelor of Science - Social Psychology

Texas A&M University

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