Estele Joseph
Fort Lauderdale,FL
Summary
Healthcare Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Detail-oriented and driven with expertise in problem solving and managing daily functions.
Overview
10
10
years of professional experience
Work History
Team Leader
Walmart
Coral Springs, FL
05.2015 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Cross-trained and provided back up for customer service managers.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
Sales Representative
Amazon
Tamarac, FL
11.2021 - 07.2022
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Minimized process lags through strategic sourcing and customer expectation management.
- Trained and mentored new sales representatives.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Home Health Aide
Prima Home Health
Lauderdale Lakes, FL
04.2013 - 06.2015
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Increased medication and medical terminology knowledge through research and continuing education.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
Education
Bachelor of Arts - Healthcare Administration
Keiser University
Fort Lauderdale, FL06.2023
Associate of Arts - Healthcare Administration
Keiser University
Fort Lauderdale, FL06.2021
High School Diploma -
Whiddon- Roger Education Center
Fort Lauderdale, FL06.2008
Skills
- Complex problem solving
- Strong organizational skills
- Team player with positive attitude
- Attention to detail
- Eager to learn
- Strong work ethic
- Managed Care
- Patient Admission
- Daily Patient Care
- Registration Services
- Costing Support
- Healthcare Management
- Appointment Schedule Management
Timeline
Sales Representative
Amazon
11.2021 - 07.2022
Team Leader
Walmart
05.2015 - Current
Home Health Aide
Prima Home Health
04.2013 - 06.2015
Bachelor of Arts - Healthcare Administration
Keiser University
Associate of Arts - Healthcare Administration
Keiser University
High School Diploma -
Whiddon- Roger Education Center
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