Estelita Martinez
Gloucester City,NJ
Summary
Proficient in identifying defects through test program planning, implementation and documentation. Expert in improving productivity through superior collaboration and communication skills. Detail-focused Quality Assurance Supervisor known for high productivity and efficient task completion. Possess specialized skills in process improvement, regulatory compliance, and risk management. Excel in critical thinking, problem-solving, and leadership to ensure quality standards are not only met but surpassed. Utilize effective communication and organizational abilities to lead teams towards achieving excellence in quality assurance objectives.
Overview
19
19
years of professional experience
Work History
Insurance Authorization Specialist
Randstad
Philadelphia, Pennsylvania
04.2025 - 07.2025
- Collaborated with healthcare providers to gather necessary documentation for approvals.
- Ensured compliance with company policies and regulatory standards in authorization processes.
- Researched patient eligibility, coverage information, and benefit levels.
- Tracked authorization statuses using electronic databases or manual filing systems.
Quality Assurance Supervisor
AmeriHealth Caritas Family of Companies
Philadelphia, PA
10.2016 - 03.2025
- Developed and implemented Quality Assurance policies, procedures, and standards.
- Conducted regular audits to ensure compliance with quality standards.
- Monitored production processes for efficiency and accuracy.
- Reviewed product specifications for conformance to customer requirements.
- Trained personnel in the use of testing equipment and techniques.
- Provided guidance to staff on best practices in quality assurance methods.
- Performed root cause analysis investigations into non-conforming products or processes.
- Collaborated with other departments to resolve issues related to product quality.
Customer Service Representative
Wawa
Audubon, NJ
05.2021 - 08.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Lockbox Processor
PNC Financial Services
Moorestown, NJ
10.2016 - 07.2020
- Processed and reconciled payments received by lockbox.
- Verified accuracy of data on payment documents.
- Researched customer inquiries related to lockbox payments.
- Identified and corrected discrepancies in the processing system.
- Ensured compliance with bank regulations and policies.
- Analyzed incoming payments for accuracy and completeness.
- Managed the reconciliation of cash deposits into the system.
Credibility Quality Analyst/Auditor/Provider Services Representative
AmeriHealth Caritas Family of Companies
Philadelphia, PA
04.2006 - 10.2016
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Conducted root cause analysis to investigate the source of problems in production process.
- Collaborated with cross-functional teams to ensure that product specifications are met or exceeded.
- Analyzed customer complaints regarding product issues and provided solutions as needed.
- Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
Bookkeeping Supervisor/Cashier/Sales Associate
Home Depot
Philadelphia, PA
08.2011 - 06.2016
- Maintained accurate records of accounts receivable, payable and general ledger transactions.
- Developed procedures for efficient record keeping to ensure compliance with internal controls.
- Monitored daily cash flow activities and ensured timely payments of invoices.
- Analyzed financial reports to identify discrepancies or trends that may require further investigation.
- Reviewed financial statements to verify accuracy of calculations and postings.
- Worked closely with other departments such as payroll, accounts payable and receivable, purchasing., in order to resolve any interdepartmental issues quickly.
- Documented transaction details to track and manage financial data.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
Education
Vocational School - Data Entry
PTC Career Institute
Philadelphia, PA07-1987
GED -
William Penn High School
Philadelphia, PA06-1986
Skills
- Training and mentoring
- Corrective Action Planning
- Cross-Functional Teamwork
- Documentation And Reporting
- Data Analysis
- Team Collaboration
- Issue Resolution
- Customer Service
- Detail Oriented
- Problem-solving skills
- Quality Assurance
- Analytical Thinking
- Team Leadership
- Quality improvements
Timeline
Insurance Authorization Specialist
Randstad
04.2025 - 07.2025
Customer Service Representative
Wawa
05.2021 - 08.2023
Quality Assurance Supervisor
AmeriHealth Caritas Family of Companies
10.2016 - 03.2025
Lockbox Processor
PNC Financial Services
10.2016 - 07.2020
Bookkeeping Supervisor/Cashier/Sales Associate
Home Depot
08.2011 - 06.2016
Credibility Quality Analyst/Auditor/Provider Services Representative
AmeriHealth Caritas Family of Companies
04.2006 - 10.2016
Vocational School - Data Entry
PTC Career Institute
GED -
William Penn High School
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