Estelita Prothiva

• Organize opportunities, design marketing show case and sell natural flavored banana breads and various deserts products made in Florida.
• Assist in new ventures marketing and promoting new products.
• Demonstrated strong organizational and time management skills.
• Through respect, friendliness and created relationships resulting in repeat customers.

• Prepare and create monthly schedule calendar for reading, due date, bill date, account maintenance, utility invoices and bill for miscellaneous items.
• Generate and complete work orders for various tasks, maintenance and customer request.
• Process new construction, hydrant meter accounts, new/transferred accounts.
• Maintain meter body and electronic register changes and inventory.
• Prepare monthly, annual, and non-routine reports.
• Develop, maintain, revise, improve and enforce division policies and procedures.
• Implement changes to increase efficiency and productivity.
• Assist in training on new software and new procedures.
• Work with vendors and technical support.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Managed monthly billing cycles to ensure timely issuance of invoices and statements.
• Identified opportunities for process improvement, leading to more streamlined billing operation.
• Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
• Responded to customer concerns and questions on daily basis.
• Used data entry skills to accurately document and input statements.
• Monitored outstanding invoices and performed collections duties.

• Responsible for the daily operations of the Customer Service Water Department and Utility Billing.
• Supervise and lead 3-4 CSRs.
• Process all cash, checks, electronic city revenue from all departments, post cash and deposits.
• Assist customers in person, email and phone with payments, payment plans, issues, account set ups, closings, issues, or concerns.
• Assisted in implementation city wide project from manual to electronics meters.
• Create and implement workflow processes.
• Process monthly read schedule calendar, utility bills and billing for miscellaneous items.
• Set up construction, new/transferred accounts.
• Maintain meter changes and inventory.
• Prepare monthly, annual, and non-routine reports.
• Develop, maintain, revise, improve and enforce division policies and procedures.
• Implement changes to increase efficiency and productivity.
• This job was split into two separate positions in 2014 due to the tremendous growth of the city.

Opened restaurant with boutique, from ground up.

• Performed administrative duties, to include payroll, quarterly taxes, daily cash reconciliation and deposits, hiring and firing, ordering product, inventory, A/P, A/R.
• Serving, Sous-Chef, scheduling, special events coordinator, menu design and creation.
• Managed day-to-day business operations.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.