Estella Arroyo-Lipham
Lake Mary,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate/ Stocker/ Cash Coordinator
Universal Studios Orlando
Orlando, FL
04.2022 - Current
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Knowledge of park operating hours, rides, character meet and greets, and restaurants.
- Completed opening and closing duties to facilitate business operations.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Ambassador/ Assistant Supervisor
SeaWorld Parks & Entertainment
Orlando, FL
05.2021 - 04.2022
- Performed cashier duties such as processing payments, issuing receipts and balancing cash drawers at the end of shift
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Engaged with customers to identify their preferences and needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Received and processed incoming shipments of merchandise.
Personal Banker
Fort Hood National Bank
Fort Hood, TX
07.2018 - 06.2020
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Maintained accurate records of all transactions conducted throughout the day.
Sales Associate/ Shift Supervisor
Army and Air Force Exchange Service
Fort Hood, TX
06.2013 - 07.2018
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Investigated discrepancies between physical inventory counts versus computer records.
- Performed daily bank deposits accurately and within company guidelines.
- Processed refunds and exchanges promptly according to established policies.
Education
Associate of Arts - General Studies
Central Texas College
Killeen, TX08.2013
Skills
- Reliable and punctual
- Positive and professional
- Cash handling expertise
- FIFO stocking
- Product restocking
- Returns and exchanges
Activities
Member, Alumni Association Phi Theta Kappa Honor Society, #2644175, 05/01/13
Accomplishments
- Phi Theta Kappa Honor Society Member #2644175
Certification
- Army and Air Force Exchange Services Retail Management Academy
Languages
German
Native/ Bilingual
References
References available upon request.
Timeline
Sales Associate/ Stocker/ Cash Coordinator
Universal Studios Orlando
04.2022 - Current
Sales Ambassador/ Assistant Supervisor
SeaWorld Parks & Entertainment
05.2021 - 04.2022
Personal Banker
Fort Hood National Bank
07.2018 - 06.2020
Sales Associate/ Shift Supervisor
Army and Air Force Exchange Service
06.2013 - 07.2018
- Army and Air Force Exchange Services Retail Management Academy
Associate of Arts - General Studies
Central Texas College
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