Estella Ananikyan
Marlboro,NJ
Summary
Knowledgeable Desired Position with solid background in managing customer inquiries and resolving issues efficiently. Demonstrated success in streamlining processes to enhance customer satisfaction and service delivery. Proven ability to communicate effectively and manage conflicts, ensuring positive customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Front of House Manager
Doner Haus
05.2023 - 12.2023
- Completed opening and closing procedures, following cleaning checklists
- Operated cash register efficiently and accurately processed payments for customers' orders
- Provided customer service and hospitality to guests in a professional manner
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Maintained a high level of customer service by addressing patron complaints promptly and professionally
- Cultivated positive relationships with customers through excellent hospitality services
- Provided leadership by setting clear expectations for team members
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
- Resolved conflicts among employees in an effective manner
- Established relationships with vendors to obtain quality ingredients at competitive prices
Beauty Salon Manager
Exclusive Beauty Salon
03.2023 - 09.2023
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast- paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Handled multi-line phone system and promptly transferred calls.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
Infant Room Teacher's Assistant
Kiddie Academy
01.2022 - 02.2023
- Provided optimal assistance to the General Manager and handled a variety of tasks
- Accurately processed order paperwork and payment transactions
- Problem solved for each department to maintain timely completion of parts and meet strict deadlines
- Worked collaboratively with project managers to ensure the successful completion of jobs
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Coached and mentored new employees on company policies and procedures
- Tracked store inventories and replenished products according to demand
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Oversaw daily financial transactions and managed cash flow to support profitability
Customer Development
Power Home Remodeling
05.2022 - 11.2022
- Helped to increase customer retention by striving to create wonderful customer experiences
- Developed and implemented sales plans to expand customer base and increase customer retention
- Helped to achieve increases in sales
- Brought forth a self-motivated attitude
- Communicated effectively with colleagues and superiors
- Implemented effective marketing techniques and strategies
- Developed sales campaigns and made calls to potential customers
Document Translator
Private LLC
01.2020 - 03.2022
- Conducted thorough reviews of source materials prior to beginning any translation work
- Employed critical thinking skills when analyzing data sets related to language trends and usage patterns
- Applied advanced problem solving skills when faced with ambiguous or difficult terms during translations
- Researched cultural differences between languages in order to ensure that translations were appropriate for intended audiences
- Performed detailed research on complex topics to ensure translations were accurate and complete
- Proofread and edited documents for agents prior to distribution
- Prepared settlement sheets and all documents for closings
- Provided translation services in a variety of settings
- Maintained a high degree of professionalism at all times
- Utilized subject matter expertise and legal knowledge to offer the most detailed and efficient translations possible
- Provided consultations for clients to assess their project needs and goals
Education
Diploma in Business Management -
Prague British International
Prague06.2022
Internship - Project Management
Business College Munich
Munich Germany 12.2019
Skills
- Email Marketing
- Computer Skills
- Adaptability
- Effective Time Management
- Leadership
- Communication Skills
- Content Creation
- Microsoft Office
- Digital Marketing
- Verbal and Written Communication
- Cultural Understanding
- Business Process Understanding
- Editing Skills
- Punctuation Corrections
- Document Review
- Project Support
- Deadline Management
- Project Management
Certification
- CPR
- First Aid
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Czech
Full Professional
Spanish
Professional Working
Timeline
Restaurant Front of House Manager
Doner Haus
05.2023 - 12.2023
Beauty Salon Manager
Exclusive Beauty Salon
03.2023 - 09.2023
Customer Development
Power Home Remodeling
05.2022 - 11.2022
Infant Room Teacher's Assistant
Kiddie Academy
01.2022 - 02.2023
Document Translator
Private LLC
01.2020 - 03.2022
Diploma in Business Management -
Prague British International
Internship - Project Management
Business College Munich
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